Great UI, so easy now anyone can do social media!
July 17, 2023

Great UI, so easy now anyone can do social media!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing

Overall Satisfaction with Khoros Marketing

I use Khoros to manage the day to day posts on social media and to look at results in marketing analytics. Khoros is very easy to use and addresses the problem of keeping content organized and publishing
  • Publishes posts
  • Nice dashboards for analytics
  • Wonderful UI
  • I do not get FB data on my dashboards so I have to use other ones
  • I enjoy my job more with Khoros because it's easy to use
  • I like the transparency of Khoros
I haven't worked with support
We use it for monitoring and it's been helpful
I dont have experience with scaling up Khoros, just as a user. I would expect that it is easy to scale up becasue everyone likes it

Do you think Khoros Marketing delivers good value for the price?

Yes

Are you happy with Khoros Marketing's feature set?

Yes

Did Khoros Marketing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Marketing go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Marketing again?

Yes

Khoros is by far the easiest to use
Spinklr has more functions with ads for TWitter and you can keep track of budget easily on Sprinklr but it is an absolute MONSTER for the interface. I am a certified Sprinklr admin and I still have problems figuring stuff out.
Hootsuite is nice, easy interface, I think it has the same functions as Khoros
Social Studio is nice but has very little functinoality is is really just an extension of SFDC
It is way better than Sprinklr because of the user interface.

Khoros Marketing Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
Content planning and scheduling
10
Audience targeting
Not Rated
Workflow management
Not Rated
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
Not Rated
Twitter
7
Facebook
3
LinkedIn
3
Instagram
Not Rated
Pinterest
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated