Plentiful and Protective
Updated July 26, 2023

Plentiful and Protective

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with KnowBe4 Security Awareness Training

As a reseller, we have many customers that use it for end-user training and awareness for ransomware. There are many organizations that have been stricken by ransomware, or see it in the news and out of fear, request that we look into options: KnowBe4 leads that charge. We have also used some other tools to check for domain spoofing, and fill some other needs, but training is on the forefront.
  • End-user awareness training
  • Diversifying your testing with a new customer with lots of tools
  • Eage of administration
  • There are a couple tools, such as the MFA assessment, that lack automation, and we find those much less useful.
  • No malicious wire transfers
  • User productivity increases by more quickly assessing emails
  • Lower malicious user clicks in campaigns
There are other products that can compare to KnowBe4. We've assessed several others but we have experienced that other products are less intuitive for administration, have a lower ROI, have poor reporting, or a poor end-user experience on training.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


New content means increased awareness when going through training. If we keep going through the same training and the same content, users get all too comfortable with the same old stuff; this increases our risk. Keeping users on their toes means they are constantly improving and decreasing risk.
We use groups for management because there are different training programs for different groups of users. Leadership user training focuses more on wire transfers and replying to emails, where front line workers have more of a focus on malicious links, pictures embedded with links, and social media.
Some of the most important are replies from leadership and click percentage from front line workers on malicious links and social media. Overall, our most important metrics are what the overall failure rate is, who failed the latest test, and if those users who failed the test previously failed. Seeing individual failures enables us to tailor training to individuals so that we can raise our overall percentage.
Customers who have issues with ransomware, or are particularly "clicky," are well suited for the end-user awareness training component. We've noticed a drastic decrease in ransomware activity. For the customers that have not improved in training, the software is still appropriate but we have to take new approaches. It might be even more useful with increased administrator training, in the sense of training who deploys the software even more by recommending ways to improve scores based on what metrics have been logged.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Role-based user permissions
Single sign-on capability

KnowBe4 Compliance Plus

A leader in this space, hands down.
This is critical these days. Organizations want consolidated products, and security and compliance is being taken more seriously now more than ever with attacks becoming more sophisticated and the stakes being raised financially.
KnowBe4 has always been cost effective for the value it brings. Well worth the money.
Far exceeds competing products.

KnowBe4 Security Awareness Training New Features

SSO and SAML are a hard requirement these days, so this is great value.
AI-driven benefits are profound these days with the rise of AI. AI is a necessary tool for higher quality and easier management.
It's very easy to use as an administrator, and a user.
I've read about these products but not used them personally, yet.

Using KnowBe4 Security Awareness Training

2000 - All functions in businesses, I work for a VAR so this number represents many organizations.
500 - Cybersecurity, systems administration, general IT support.
  • Prevent wire transfers
  • Other financial loss
  • Prevent points of entry for malicious actors
  • Prevent ransomware
  • Unexpectedly successfully phishing very technical personnel
  • No additional ways that I can think of at this time, all bases covered
It's a fantastic product, it's at the top of the recommendation list in its category.

Evaluating KnowBe4 Security Awareness Training and Competitors

Yes - Barracuda PhishLine
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
  • Other
We needed something hosted, it needed to be easy to use, and it needed to be both cost effective and deliver a ton of value; also support SSO.
I wouldn't change anything, KnowBe4 is the preferred product.

KnowBe4 Security Awareness Training Implementation

KnowBe4 Security Awareness Training Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, I've never really needed it because the product is easy to setup and administer.
I reached out in my early years when getting started and the onboarding support was phenomenal, I've come to understand that level of quality has not changed.
KnowBe4 has a great reputation across the board. From training, pricing, to support, there isn't another vendor we use, after having gone through our vetting process.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • The admin console has a great UI/UX
  • The user side of the system is also very easy to interact with if a user falls for a campaign
  • None are cumbersome