Plentiful and Protective
Overall Satisfaction with KnowBe4 Security Awareness Training
As a reseller, we have many customers that use it for end-user training and awareness for ransomware. There are many organizations that have been stricken by ransomware, or see it in the news and out of fear, request that we look into options: KnowBe4 leads that charge. We have also used some other tools to check for domain spoofing, and fill some other needs, but training is on the forefront.
- End-user awareness training
- Diversifying your testing with a new customer with lots of tools
- Eage of administration
- There are a couple tools, such as the MFA assessment, that lack automation, and we find those much less useful.
- No malicious wire transfers
- User productivity increases by more quickly assessing emails
- Lower malicious user clicks in campaigns
There are other products that can compare to KnowBe4. We've assessed several others but we have experienced that other products are less intuitive for administration, have a lower ROI, have poor reporting, or a poor end-user experience on training.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
New content means increased awareness when going through training. If we keep going through the same training and the same content, users get all too comfortable with the same old stuff; this increases our risk. Keeping users on their toes means they are constantly improving and decreasing risk.
We use groups for management because there are different training programs for different groups of users. Leadership user training focuses more on wire transfers and replying to emails, where front line workers have more of a focus on malicious links, pictures embedded with links, and social media.
Some of the most important are replies from leadership and click percentage from front line workers on malicious links and social media. Overall, our most important metrics are what the overall failure rate is, who failed the latest test, and if those users who failed the test previously failed. Seeing individual failures enables us to tailor training to individuals so that we can raise our overall percentage.
KnowBe4 Security Awareness Training Feature Ratings
KnowBe4 Compliance Plus
A leader in this space, hands down.
This is critical these days. Organizations want consolidated products, and security and compliance is being taken more seriously now more than ever with attacks becoming more sophisticated and the stakes being raised financially.
Yes
KnowBe4 has always been cost effective for the value it brings. Well worth the money.
Far exceeds competing products.
KnowBe4 Security Awareness Training New Features
SSO and SAML are a hard requirement these days, so this is great value.
AI-driven benefits are profound these days with the rise of AI. AI is a necessary tool for higher quality and easier management.
I've read about these products but not used them personally, yet.
Using KnowBe4 Security Awareness Training
2000 - All functions in businesses, I work for a VAR so this number represents many organizations.
500 - Cybersecurity, systems administration, general IT support.
- Prevent wire transfers
- Other financial loss
- Prevent points of entry for malicious actors
- Prevent ransomware
- Unexpectedly successfully phishing very technical personnel
- No additional ways that I can think of at this time, all bases covered
Evaluating KnowBe4 Security Awareness Training and Competitors
Yes - Barracuda PhishLine
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
- Other
We needed something hosted, it needed to be easy to use, and it needed to be both cost effective and deliver a ton of value; also support SSO.
I wouldn't change anything, KnowBe4 is the preferred product.
KnowBe4 Security Awareness Training Implementation
- Implemented in-house
Change management was minimal
- No issues
KnowBe4 Security Awareness Training Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, I've never really needed it because the product is easy to setup and administer.
I reached out in my early years when getting started and the onboarding support was phenomenal, I've come to understand that level of quality has not changed.
Using KnowBe4 Security Awareness Training
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The admin console has a great UI/UX
- The user side of the system is also very easy to interact with if a user falls for a campaign
- None are cumbersome