SA is a no-brainer
August 17, 2021

SA is a no-brainer

Work Eckstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

I have used the SA training as probably one of the first customers of KnowBe4 when I owned an MSP/InfoSec consulting company both internally and for our clients. Since selling and joining Goodwill of the Heartland in the first two weeks I performed a NIST audit and implemented KnowBe4.
We currently download the SA Training and import it into our LMS (UTG) as part of our SA awareness program. The KnowBe4 LMS works great but doing the uploads to UTG standardized on one LMS allowed my HR team to take over the enforcement, reporting, etc. The last question - well we took a 48% click rate 18 months ago down to under 3 which has lowered our risks considerably.
  • Great content and engaging - employees actually email wanting to see the next episode of the "Inside Man"... one said they wanted to see the next "Netflix" show.
  • Easy to learn CBTS of real world examples.
  • Love the KM ones that show what the "bad guys" do on their end.
  • Lots of content under 15 minutes.
  • The content is great - just keep the new ones coming.
  • The only thing I don't like is the MOD search - if you search for a series it doesn't put them in order... that and you cannot do "season 2".
  • Maybe more how the Black Hats do things and offer more technical ones - more specific CFO type scams as an example.
  • Before KnowBe4, we had 4 security event tickets per quarter - someone clicking on something that infected a device. It has been zero the last three quarters.
  • As I stated in one of the other questions - we had almost 50% of the users clicking on easily simulated phishes in the first campaign - we have been under 3% the last two months.
  • No breaches and no Crypto events since we started with KnowBe4 in an increasing threat landscape.
Infosec had great training materials as well but the KB4 interface and my familiarity with your product were why I went with KnowBe4.
Webroot was developing but didn't have the depth of training material and interface that I could use with the endpoint mgmt.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

More current scams.
More CFO scams.
I use AD Sync.
Created a group in AD that synchs with KB4.
Have all users with job titles put in the group automatically with conditional access.
The number of clickers.
High risk users.
As I have stated previously - the SA Training is really good. The only thing would be more real-world examples of CFO scams showing how and what the Black Hats do.
Maybe more content about home user scams...I have leveraged this as "learn to protect yourself and your family" the things they learn will transfer to work too...