It's a strong collaboration tool, but has great competitors.
January 21, 2020

It's a strong collaboration tool, but has great competitors.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

We currently use Microsoft Teams as a chat tool, to provide quick communication that is not as intrusive as a phone call. Previously we had been using Skype for Business, but have switched to Teams within the last year. It is available for use across the entire organization, due to our licensing with Microsoft Office 365, though it is not expected that everyone uses it.

Pros

  • Provides a unified chat client that is accessible from any platform.
  • Provides screen sharing and ad-hoc video conferencing.

Cons

  • The layout of the tool can be challenging to figure out, even for long-time users.
  • Calling quality is not always great.
  • It has provided a tool that is available to all of our users and can be used to communicate with all of our users.
  • It makes it easier for groups to collaborate, and reduces the need for in-person meetings.
First of all, Microsoft Teams wasn't my selection. If I had to choose, my organization would be using Webex Teams due to the integration it has with our phone system. Really, I feel the tools are very much the same minus that. The one thing I will say about Microsoft Teams is that it feels a bit more polished than Webex Teams. It also has the Office 365 integration, so it seems both have their advantages.
I'm really not sure how the support is for Microsoft Teams. I've never needed to engage their support, and I'm not sure I will. I believe our own internal help desk would be able to provide any support I may need.

Do you think Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

No

Would you buy Microsoft Teams again?

No

We have Cisco tools available as well that provide the same experience as Microsoft Teams. However, the Cisco tools integrate with our phone system, so there isn't much reason not to go that route. That's really the only reason I would not score Microsoft Teams higher. If we didn't have more capable tools, I would score Microsoft Teams at an 8 or 9.

Microsoft Teams Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
8
Search
4
Visual planning tools
Not Rated
Chat
10
Notifications
8
Discussions
7
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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