NinjaOne Review
Modules Used
- RMM
- Endpoint Management
- Patch Management
- Remote Access
- Backup
Overall Satisfaction with NinjaOne
Being a MSP (managed service provider) we use NinjaOne to Manage and maintain all of our clients endpoints and servers. Having a few hundred customers of various sizes, NinjaOne allows us to manage them all with ease. Being a PowerShell enthusiast, Having the ability to create and maintain a constant, persistent connection to the devices is super helpful.
- PowerShell Persistent Connections
- Single big picture view of all devices being managed
- Deployment of scripts as system or as user
- Big picture View of software installed across all (or specific set) of devices
- ability to access NinjaOne Custom fields when running scripts as the user
- ability to access NinjaOne agents whos ninja service is stuck
- Ability to migrate clients from one MSP to another without having to rip and replace.
- once you fix something for one client it can be easily implemented at another
- documentation of big picture view aides in customer presentations
- ability to find the data that the customer is unable to assist with ie. what is your computer name? Don't know. no problem I found it by looking up your log in name
NinjaOne has allowed us to find all the devices in one location whether they are domain connected or not. It also allows us to view and manage MAC OS ( something we did not previous have the ability to do) as well as manage and view Linux devices. By using the NinjaOne API and PowerShell, we have been able to produce big picture views of the installed software of interest, OS patching levels, encryption status, and Anti-virus protections opportunities. NinjaOne data allows us to target our scripted responses to those devices that need the attention.
NinjaOne API and PowerShell allows us to identify areas of opportunity where protection software is yet to be applied and then take targeted action to increase our security footprint to those that need more attention. the ability to script the uninstall of older versions of software and install the correct version or simply script the proper upgrade of the software has helped immensely.
Removal of unwanted software has always been a challenge. by using PowerShell we can identify all related scheduled tasks, installed programs, currently running services, and processes, related data from the registry and obscure data points from within individual files to locate the full extent of the applications invasiveness. then using this data we can craft a solution specific to the unwanted application so that it truly leaves no traces of the application on the endpoint.
About 2 years ago we evaluated about a dozen similar utilities that are all aimed at managing and maintaining endpoint from several customers at the same time. At the end of the evaluation, NinjaOne was chosen based on several criteria specifically targeting the use case that we have found ourselves in with the hundreds of customers we are actively supporting today.
Do you think NinjaOne delivers good value for the price?
Yes
Are you happy with NinjaOne's feature set?
Yes
Did NinjaOne live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NinjaOne go as expected?
I wasn't involved with the implementation phase
Would you buy NinjaOne again?
Yes