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An excellent-value IP-based phone solution for remote teams, offering reliable customer service
Updated April 30, 2024

An excellent-value IP-based phone solution for remote teams, offering reliable customer service

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

Panterra Streams is our IP phone service provider, addressing the communication needs of our team spread out across three states and several countries.
  • Secure IP-based phone system that offers flexibility for remote employees
  • Customer service that supports our team well
  • Phone app has significant delays and issues when transferring calls
  • back-end can be complicated -- although it is powerful -- but that is mitigated by excellent customer service
  • It has helped us save costs and provide flexibility for who answers the phones when.
The team is always helpful and responsive. It sometimes takes a while longer to get resolutions, but in general I can rely on getting a resolution and hearing a responsive in a few minutes!
Some of the technical processes were complicated, but the tech help was very helpful to get it set up with our routers, etc.
We have primarily used it as a communication solution, without venturing into the messaging and file sharing.
Panterra streams had the best value and offered free IP phones with a package. The 24/7 customer service support was hugely important to our team as well.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

If you are able to mostly rely on IP-phones, or a computer-based connection, then it will work well. If you are reliant on the mobile app working reliably and without delay, then you will encounter frustrations.

Using PanTerra Networks

7 - Our team uses Panterra for our main phone lines, internal transfers, and outbound calls from a remote office.
1 - One person acts as the liaison between support.
  • Call routing
  • Voicetree and voicemail
  • remote office call routing
  • Switching between mobile and desktop
  • Using it out of country
  • Expanding use with volunteers
  • additional voicemails for specific purposes
Solid performance overall, but limitations with the mobile app in reliability.

PanTerra Networks Feature Ratings