Paycom -- A Trusted Partner
Updated June 08, 2020

Paycom -- A Trusted Partner

Sherry Fair | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycom

At Parent Promise, a nonprofit service organization, we use Paycom's software across the entire organization for payroll services. The one task Paycom's services addresses is making labor allocation streamlined and much easier to accomplish. We have to allocate staff time across several revenue sources so that we invoice grantees and private funders according to the contracts issued. Labor Allocation allows us to this in a manner that saves me an incredible amount of time. We also use Paycom payroll, payroll tax deposits, and direct deposit. We recently started including expenses with payroll deposits which is saving us time an money.



  • Customer Service. Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions.
  • Labor Allocation. We have to allocate staff time across several revenue sources to invoice accurately. We know with Paycom the numbers will be accurate and it saves an incredible amount of staff time.
  • Bookkeeping. With Paycom's reporting process we are able to pull reports for our bookkeeper to help her perform her job for efficiently.
  • Ability to add expenses with payroll deposits help save us time and money.
  • We are very happy with Paycom's services.
  • A positive effect is that the time and effort saved on the part of the staff is incredibly beneficial to our small nonprofit operation.
  • Partnering with Paycom allows us to not have to hire an additional staff member.
I have never used another product besides Paycom because we have absolutely no issues with this produce. We are very happy.
If my usual customer service rep isn't available there is always someone available who can. I especially like that I get to talk to a real person.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

An operation of any size would benefit from Paycom's services. There are a number of available features so Paycom services can be tailored to individual business needs.

Paycom Feature Ratings

Employee demographic data
10
Employment history
10
Pay calculation
10
Off-cycle/On-Demand payment
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Balance details
10
Annual carry-forward and encashment
10
Report builder
10
Pre-built reports
10

Using Paycom

2 - Payroll and benefits
2 - basic bookkeeping and computer skills.
  • payroll and payroll tax deposits
  • allocating salaries across multiple revenue streams
  • benefits tracking
  • We use it as it was intended for payroll
  • We should make better use of the HR functions.
Because we are extremely happy with this product.

Evaluating Paycom and Competitors

Yes - I do not remember because I did not work here at the time.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Tracking and allocating staff time over multiple revenue streams. When done manually that takes a great deal of time and with Paycom that task is much more efficient.

Paycom Implementation

No, it was very easy. We are a small organization so setup was very easy.
Change management was a minor issue with the implementation - None really. It was an easy transition.
  • We didn't have any.

Paycom Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Because we are happy with the service we receive at the level we have.
Nothing really stands out because they are always helpful.

Using Paycom

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Tracking and managing sick and vacation time for staff since we have a carry-over limit.
  • Generating reports after you figure out what the reports are titled.
  • Reports are difficult to find where they are filed if you are not used to "accounting" or "bookkeeping" lingo.
Reports are sometimes difficult to find because of the way they are filed and titled.