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Huge Paycom Advocate!
Updated March 25, 2024

Huge Paycom Advocate!

Joe Caruso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We utilize many modules within Paycom from Talent Acquisition, Benefit Administration, Payroll, Time & Attendance, and more! In addition to HR & Payroll needs, we utilize Paycom for our labor reporting data.
  • Customer Service
  • Timeliness
  • Compliance
  • Innovative
  • Offer more custom reports to be built out
  • Paycom has freed my time to work on more strategic HR work and less transactional

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

I often call in for support and am always answered by a person willing to jump in and help me even if my dedicated specialist is not available at the moment. In addition, they follow-up to emails I send with SOPs and instructions for me to remember in the future.

Paycom Feature Ratings

9.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
3
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
9.3
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
6
Employee recognition
10
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Support and Self-Service

We were able to replace many applicant tracking and benefit tracking systems when we switched to Paycom.
Paycom consistently provides timely customer service. When I was learning payroll I made a call and someone walked me through each step on the phone until I felt comfortable enough to submit on my own.
By automating processes Managers are able to work more efficiently without HR intervention and training. This results in more time saved from an HR perspective to focus on other areas in the field.

Using Paycom

14 - HR/Payroll/Accounting/Various Reporting
2 - HR/Payroll/Reporting/Accounting
  • Payroll
  • HR Data Storage
  • Labor Reporting
  • Scheduling
  • Tax Center Inquiries
  • Garnishment Dashboard
  • Benefits Administration
  • Company Announcements
We are pleased with Paycom since the transition from ADP and we will never switch again! We love Paycom.

Evaluating Paycom and Competitors

  • Ease of Use
We are willing to pay more for more efficient navigation through HRIS.

Paycom Support

Fast and thorough support from all CSRs and dedicated specialists.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We added on support for Payroll with Beti to save me time on processing and double-checks. In addition, we paid for custom reporting that saves us a lot of time and effort for labor data.
Yes - Sometimes there can be slight glitches that result in me having to clear cookies from the browser but very rare.

Using Paycom

Very user-friendly and easy for me to train managers on several modules.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Payroll
  • Garnishments
  • Applicant Tracking
  • Onboarding
  • Report Center
Yes - I would love to see more capability in the mobile app. It is very limited to what you can see or do within the app.