Paycor; the good (a lot) the bad (employee turnover) why I would recommend
June 29, 2023

Paycor; the good (a lot) the bad (employee turnover) why I would recommend

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Recruiting & ATS
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

Paycor is our primary HRIS and payroll
software. We use most of the modules except for Performance management, scheduling and Learning Management System. Used for applicant tracking system: give Paycor high marks for this. I have used the Paycor onboarding in the past at previous companies, main issue is that if an employee is hired in error there is no way to delete that new hire. Have to term them which skews reporting data. Have used performance management at prior companies and had no issues.

Pros

  • Applicant tracking system
  • Reporting
  • Analytics

Cons

  • Customer service
  • Turnover
  • Knowledge of system by paycor staff

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycor go as expected?

I wasn't involved with the implementation phase

Would you buy Paycor again?

Yes

  • Roi on Applicant tracking System is immeasurable
  • Love the canned reports and analytics
Our HR and/or payroll team has saved time, but I'm not sure how much.
Paycor is very intuitive. When there are changes to the software I quickly become accustomed to the upgrades. Employees find it easy to use.
Paycom looks good but doesn’t deliver, they are a giant pile of crap.
ADP Workforce Now - as a small organization you will not get the attention you need. I would be on hold for 45 minutes or longer for simple questions.
Paycheck - too bare bones
UKG - I’ve never used them, have long implementation time they partner with outside vendors on implementation
I like the Paycor software. Customer service needs work. There is high turnover and frequently I will get a “no we can’t do that” “or I’ll research and get back to you” and then no one gets back to me. That is extremely frustrating. Luckily, I have worked with Paycor for years and have some connections with staff who have been there a long time that I can call upon them for support if needed.

Paycor Feature Ratings

Payroll Management
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 2 years ago
    Thank you for your insightful feedback. We're pleased to hear that you find our applicant tracking system, reporting, and analytics highly valuable. Your positive comments about our software's intuitiveness are greatly appreciated. We sincerely apologize for any inconvenience you've faced regarding our customer service and the issue you've experienced with our onboarding module. Your concern about the inability to delete a mistakenly hired employee is a valid one, and we will share it with our development team for consideration in future updates. We understand that the service you received did not meet your expectations. We are actively working to improve our customer service and to reduce turnover, so our clients consistently receive the high level of service they deserve. We appreciate your understanding and patience. Your feedback helps us continue to improve, and we're committed to ensuring your ongoing satisfaction with Paycor.

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