Overall Satisfaction with SalesLoft
Our SDR (Sales Development Representatives) team needed help with automation in their day to day. They are the ones who used it the most. Sometimes our sales team would use it to run cadences but mostly to use the dialer version. We would make calls through the Sales Loft app.
- Were allowed to set up cadences to help automate any sales reach outs we would have
- We were able to use the dialer they had to make calls to clients - who's profile was sync'ed up with salesforce. It would ensure the notes of that call went into Salesforce as well.
- We used the templates and snippets they had to help save time with emails to prospects. We would track emails and see which ones worked the best and use them as templates. We'd also make sure the email was customized but using their snippets of information.
- The salesforce integration was not great. I liked going to salesforce and seeing what my tasks for that day was. Since I was logging calls in SalesLoft I wasn't able to set up a follow up call in Salesforce. It had to be in sales loft.
- Demo's scheduled have gone through the roof. With the automation the SDR team had, it led to a big spike in the number of demos set up. More demos equals more sales.
I was part of the team that was demo'ng SalesLoft. The initial calls were great. They painted a realistic picture on w hat SalesLoft would allow us to do. After we moved forward, that same point of contact was there to help us onboard. This was a great experience. They made sure the entire team knew how to use SalesLoft and how to do it effectively. I don't have a negative thing to say about SalesLoft's customer support.
We actually used Outreach for a year before moving to Sales Loft. When we first looked at the two systems, Outreach looked like the better system. When it came to functionality, it did not have the same effect. The looks were deceiving. Once we were finished with our Outreach contract we moved to Sales Loft and were much happier with it.