SAP Sales Cloud, all your customers data and transactions at a glance and always available
July 14, 2023
SAP Sales Cloud, all your customers data and transactions at a glance and always available
Score 7 out of 10
Vetted Review
Verified User
Software Version
Other
Modules Used
- Sales CRM
- Sales Automation and Forecast Optimization
- Quotes and Contracts
Overall Satisfaction with SAP Sales Cloud
The main benefits are the SAP ERP direct integration, cloud solution so our sales managers can query and update data on realtime directly from the customer visits. Cloud database of customers, contacts and products which integrates natively with SAP ERP and the possibility to get and update complex pricing directly from SAP ERP so we don't need to maintain the pricing on several environments. Also the 360º view of the customers allows our sales team to query all customer info, their sales data and ERP detailed data from the same spot and using the cloud so they can query it from the mobile phone or tables.
- Integration with SAP ERP
- Customer 360º view from a single spot
- Customers and Products cloud database
- Allow more visibility of the fulfillment sales processes: delivery, invoice, billing...
- There are restrictions on Org. Structure talking about sales offices. They should work just like in the ERP
- Maybe allow simple logic programming routines to control fields behaviour (they are trying on V2)
- Were able to achieve a 10% uplift in the revenue
Direct integration with other SAP ERP enviroments is a big plus. You can integrate customers, products, pricing... directly and bidirectional. This is a massive feature of the SAP CX universe.
I chose Sap Sales Cloud since I come from from SAP ERP Sales and Distribution module
Do you think SAP Sales Cloud delivers good value for the price?
No
Are you happy with SAP Sales Cloud's feature set?
Yes
Did SAP Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Sales Cloud go as expected?
No
Would you buy SAP Sales Cloud again?
Yes