Item: SAP Sales Cloud
Rating: 8
Author: Avineet Agarwalla

Use Cases and Deployment Scope

It helps us capture and track and sales leads. It also helps maintain customer information at a central location which is key for single source of a critical information for the business. It the helps to create and manage sales quotations and sales orders. Analytics and reporting capabilities are quite good. Manual effort is greatly reduced by using SAP sales cloud.

Pros and Cons

Helps with lead scoring models.
Helps with personalized customer interactions.
Helps with Sales forecasting

Complex user interface as well as customization needs are difficult to implement
Offline access is limited and with issues which makes it less reliable
Steep learning curve and requires time to become comfortable and finally expert.

Return on Investment

Sales revenue is increased.
Sales cycles are made efficient and quicker.
Data driven decision making.
High initial implementations cost
High duration for training

SAP Sales Cloud Streamlining Business Processes

It helps with increased customer visibility as there is a good and detailed access to complete and accurate and central customer data. Quicker sales cycles and helps with accurate sales forecasting with the information available and easy to interpret the forecasting explanations provided. Customer support is great and reliable as well.

Scalability

Pros:
customization capabilities for the organizations.
integrations
reliable data handling
Can be deployed easily to multiple sites.
cons:
Complex implementation
high learning curve
high cost to implement

Alternatives Considered

SAP HANA Cloud

It provides a very high level of customization and can be easily compared to Salesforce. Integration capabilities are quite strong. Scalability is apt for large enterprises and it does so with ease. SAP has industry modules which helps make the adaption easy for the people and business. Good features here.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

Salesforce Commerce Cloud, Microsoft Dynamics 365, SAP HANA Cloud

Likelihood to Recommend

It is well suited for complex and long sales cycles and there are multiple stakeholders and levels of approvals required to make movements in each step. Scenarios where the entities of the businesses are integrated and hence complex and SAP usp of seamless integrated solutions helps here with ease. It is important feature.

Robust Enterprise Customer and Sales management

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud