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SAP SuccessFactors in large organizations
May 20, 2024

SAP SuccessFactors in large organizations

Laura Brienza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Employee Central Service Center
  • Recruiting
  • Onboarding
  • Performance Management
  • Compensation Management
  • Learning
  • Succession and Development
  • Workforce Analytics

Overall Satisfaction with SAP SuccessFactors

Core HR processes and limited talent processes are supported by SAP SuccessFactors.
The scope is to support a large multinational organizations in managing HR processes.
  • Performance management latest release
  • Mobile application
  • Quick actions
  • Integration data model between REC and EC
  • Position management UI
  • International assignment /mobility not integrated on talent
  • Increase productivity for Shared services
Position management is the core of SAP SuccessFactors. The backend is not working with position relationship and in an hybrid scenario, this is forcing customer to build unwanted custom. What about IT17? It was extensively used in ECC on perm and now it is nor in SAP SuccessFactors neither in Concur….
Good support from SAP
SAP SuccessFactors is catching up on talent scenarios

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors go as expected?

No

Would you buy SAP SuccessFactors again?

Yes

Integration between core HR scenarios and talent area scenarios

SAP SuccessFactors Feature Ratings

7.5
Employee demographic data
10
Employment history
5
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using SAP SuccessFactors

Evaluating SAP SuccessFactors and Competitors

Yes - Some areas like better work for PMGM, servicenow for user experience
  • Cloud Solutions
  • Scalability
Different implementation partner and more focus on foundations

SAP SuccessFactors Implementation

Very bumpy go live
  • Third-party professional services
Sap, Accenture, HCL, TCS
Change management was a major issue with the implementation
  • Transformation
  • User interface

SAP SuccessFactors Support

Not easy to get item fixed in a reasonable amount of time
ProsCons
Problems get solved
Kept well informed
Support cares about my success
Slow Resolution
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No, cost cutting
Yes - Still in progress
Crisis on Total reward pay ranges

Using SAP SuccessFactors

Several progresses have been made
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Unnecessarily complex
  • Performance management and goal management
  • Rec and EC integration
  • Rec and ONB and EC integration
Yes