Slack Review
October 05, 2019

Slack Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Is used as internal communication platform, by all teams, where all kind of problems are addressed and solved. As company is multinational, Slack allows communications between different company locations, with ease.

Is also used to receive alerts, results and warning from other platforms used in company, on daily-basis allowing to centralize all information.
  • Integrations of external App Reports.
  • Ease of use.
  • Unlimited users.
  • Omni-channel sync.
  • Low customization.
  • Lack of an app for Windows.
  • I've always worked with Slack, so I'm not sure how it was before, but I feel like it's been a positive implementation.
You can have multiple teams for a single user account. Most of times will use only one team, though, with multiple channels within it for further discussion levels. Slack permits a lot of third-party service integration.
You can fine-tune notifications to only send you an alert when a particular keyword is mentioned, or to do it only if you’re sent a private message.
I've never used support, so i can't really answer about how it works.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

No

Did implementation of Slack go as expected?

No

Would you buy Slack again?

Yes

Slack is well suited for companies from all sizes. No matter how many users are included on company scope, it is scalable, and it doesn't lose ease of use, or features as it grows bigger, and bigger.

I can't imagine any scenario where the use of Slack by a company might be less appropriate

Slack Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Workflow Automation
7
Mobile Access
6
Search
6
Visual planning tools
Not Rated
Chat
8
Notifications
8
Discussions
6
Surveys
7
Internal knowledgebase
7
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
6
Video files
5
Document collaboration
5
Access control
6
Advanced security features
2
Integrates with Google Drive
Not Rated
Device sync
1