Item: Slack
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Slack is being used by the whole organization. It is used to allow communication between all members of the organization and between our developers and project managers and our clients. Slack provides manageable groups to be used however it seems fit and with innumerable add-ons, we haven't found a situation where the tool performs below our expectations. We also use it as a way to integrate our monitoring platform to our client's group and our first responders (We use Centron which is based on Nagios). The Slack administrator must have a good knowledge of the platform and/or a good knowledge of its capabilities and the willingness to learn about it.

Pros and Cons

Communication between members of a team
Communication with clients
Send memos
Making sure must-read messages were in fact read
Polling

Erasing a whole message for non-admin users. Right now, erasing a whole message just crosses the words, we must substitute the old message with something else.
Options to save favorites Gifs on /Giphy
Adding personalized Gifs

Return on Investment

Interoperability between different chatting platforms (mostly used by our clients)
Ease to integrate with different tools used on the day-to-day (or monitoring platform)
Ease to disseminate information

Alternatives Considered

Google Hangouts

Slack provides a way to monitor and manage channels and groups, which is not an option on Google Hangouts. However, Slack also allows for the admin to check conversations between 2 people on the company, and there is no way for the 2 people to be aware of that happening, this can be considered an invasion of privacy, but in the end Slack is work tool.

Support Rating

I really enjoy using the tool, and it's really easy to integrate with other tools, which is important for our company. There are also a lot of add-ons that add important or enjoyable functionalities to the tool. I have yet to face a situation where Slack should be able to resolve an issue and it performs below expectations.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Other Software Used

G Suite, Centreon, MySQL

Likelihood to Recommend

Slack is recommended to integrate your business under a same chatting tool. It's also very useful to integrate different enterprises that use Slack, with the shared channel functionality.

It's not appropriate to use Slack as a ticketing tool for the business (for instance, to request a service for the IT department).

Review by common user

Overall Satisfaction with Slack