A Collaborative Hub for Team Communication
August 17, 2023

A Collaborative Hub for Team Communication

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

I have been using Slack for the last 3 years on a project in which I am a freelancer. The company I collaborate with uses this software to manage communication between teams. We have some workspaces between different teams based on organizational division (i.e., marketing, design). Most written communication between team members is done inside Slack.
  • Text Communication
  • Audio calls
  • Knowledge organization
  • Audio calls (huddles) never seemed to work very well
  • Free plan should keep more than 90 days message history
  • Threads and channels organization is not very intuitive for beginners
  • Text Communication
  • Really simple/casual task validation and approval flows
  • Workspaces
  • Less rework
  • Easy and faster communication
  • Low cost of adaption/onboarding of users
Slack is the first level of organization after Whatsapp/Telegram groups for teams. Slack is easier to adapt but more feature-limited and also more expensive than Discord. Slack is more well-suited for communication and less suited for task management than Trello. More focused on professional communication and collaboration, and that's why my clients chose it over other tools.

Do you think Slack delivers good value for the price?

No

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is well suited for team collaboration, remote work communication and even customer support channels. It can centralize various work activities, especially for teams bigger than 5 people. However, it may be less appropriate for sharing sensitive information and may not be affordable, especially for small businesses. It can also be overwhelming in casual projects. Its applicability should be considered based on the specific needs and context of the organization or project.

Slack Feature Ratings

Task Management
3
Scheduling
4
Workflow Automation
3
Mobile Access
8
Search
9
Visual planning tools
Not Rated
Chat
10
Notifications
9
Discussions
9
Surveys
Not Rated
Internal knowledgebase
4
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Device sync
Not Rated