Splashtop Enterprise easy and quick remote support tool
Updated April 21, 2023

Splashtop Enterprise easy and quick remote support tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

We currently use Splashtop Enterprise to provide remote support across the entire organization. With the workforce distributed remotely, it has become an indispensable tool to provide support and keep everyone working. We are using it on an almost daily basis, and it allows us to provide the same support as if our workforce were on site.
  • Remote troubleshooting
  • Remote access
  • Training
  • It would be great if it had voice ability so I could talk with the person on the other end
  • It sometimes wont connect - but not often
  • File transfers can be slow
  • Reduced our remote support costs
  • Allowed us to confidently allow users to work remotely knowing we can get access
Support is generally easy to get in contact with, and they are very helpful. We haven't had to contact support often, but when we have, they have resolved the problems quickly and efficiently. They understand their product and are always easy to deal with. We've been very happy with the support we've received.
We trust Splashtop Enterprise and haven't had any issues with the security it provides. The connections have been good, and it seems to meet all the industry standards. We haven't used all of the security functions but are very confident in the product if we had to use them.
We were up and running exceedingly quickly. We had no problems, and the product is very straightforward and easy to use. Anyone who has worked with remote tools before shouldn't have any issues being up and running in 1-20 minutes, if not less. It's a very easy product to use and understand.

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Sage Intacct, Microsoft 365 (formerly Office 365), Zoom
Splashtop Enterprise is a great tool, especially for the price. Other tools cost significantly more than Splashtop Enterprise and don't provide much more in terms of value. It is very well suited for organizations that need to provide remote users with support or in a situation where you need to get unattended access at a remote location.