Splashtop Enterprise definitely made a SPLASH in my Support Model!
March 03, 2022
Splashtop Enterprise definitely made a SPLASH in my Support Model!
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
Overall Satisfaction with Splashtop Enterprise
Splashtop Enterprise is used for remote support of Clients, assisting with the troubleshooting and resolution of issues. Our support model spans Windows, macOS, and iOS/iPad platforms. It greatly assists with supporting Client devices, as a Client's description of what is being displayed or of a particular error/informational message may not be 100% accurate.
Pros
- Easy for an end-client to download and run.
- Performs well, even on slower-network connections.
- No installation is required, simply an executable that is not invasive to the Operation System.
Cons
- iOS and iPadOS only allows screen viewing, not control.
- Allows for remote support of Clients when I was not physically available in my office. I can use the product from my Cellular-enabled iPad.
Splashtop is a secure solution; my Clients like that I cannot access their devices without their local interaction and provide the 9-digit passcode in real-time.
I was able to use Splashtop Enterprise immediately after creating my account and downloading/installing the software. It is so self-explanatory that there was very little to no learning curve.
Yes - I replaced Citrix TeamViewer with Splashtop Enterprise, mainly for cost savings. I am extremely pleased with my decision.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Comments
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