Splashtop Enterprise definitely made a SPLASH in my Support Model!
March 03, 2022

Splashtop Enterprise definitely made a SPLASH in my Support Model!

Robert Humes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop Enterprise

Splashtop Enterprise is used for remote support of Clients, assisting with the troubleshooting and resolution of issues. Our support model spans Windows, macOS, and iOS/iPad platforms. It greatly assists with supporting Client devices, as a Client's description of what is being displayed or of a particular error/informational message may not be 100% accurate.
  • Easy for an end-client to download and run.
  • Performs well, even on slower-network connections.
  • No installation is required, simply an executable that is not invasive to the Operation System.
  • iOS and iPadOS only allows screen viewing, not control.
  • Allows for remote support of Clients when I was not physically available in my office. I can use the product from my Cellular-enabled iPad.
I have never had occasion to need to reach out to Splashtop support.
Yes - I replaced Citrix TeamViewer with Splashtop Enterprise, mainly for cost savings. I am extremely pleased with my decision.

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Splashtop Enterprise is well-suited for "Contract" support situations, where more "Corporate" solutions simply do not exist. A hugely positive note of Splashtop Enterprise is the installation itself is non-invasive to the host Operating System; that is, it is a stand-alone executable that does not require an actual local installation.