"Free" with major catches. Look elsewhere for one-off or occasional use.
March 03, 2021
"Free" with major catches. Look elsewhere for one-off or occasional use.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with SurveyMonkey
Having used SurveyMonkey many years ago, it was my go to tool for a recent survey to members of a not for profit sports club that I captain.
- Reasonably easy to setup a survey with answers provided using various mechanisms
- Good reporting on survey results
- Deceptive business practices
- "Free basic" version is promoted on site but details on limitations difficult to find
- Very expensive and not suitable for the likes of a community sports club wanting to do a one off survey of members.
- Negative impact on a small not for profit attempting to use the "free" service for a small, one-off survey after finding the limitations that SurveyMonkey are not up front about.
For quick simple stuff, I would use the tools available to me in so many other products today, rather than going to SurveyMonkey. For larger survey projects across organizations or external to your company then it is worth a look based on the features available, however I will be avoiding SurveyMonkey as my experience with them leads me to question their ethics.
Do you think SurveyMonkey delivers good value for the price?
No
Are you happy with SurveyMonkey's feature set?
Yes
Did SurveyMonkey live up to sales and marketing promises?
No
Did implementation of SurveyMonkey go as expected?
No
Would you buy SurveyMonkey again?
No