Good to use, with a robust feature set
September 29, 2020
Good to use, with a robust feature set
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is currently being used by our EMEA sales team for business development activities in EMEA.
- Integration with Salesforce was fairly easy to set up and maintain. Talkdesk provides robust capabilities in terms of pushing key metrics into SFDC as well as pulling in required user info
- The learning curve for first time users is not steep. Users can quickly get up to speed on the tool without investing in extensive training sessions.
- Reporting functionality is very good. It is easy to pull reports on KPIs based on rep, geo and/or country.
- Some users reported poor call quality and connectivity issues. However, these were fairly intermittent and resolved soon enough.
- Upgrading and setting up the call bar was somewhat troublesome and could have been made easier.
- Sometimes the browser tab lags due to the application and needs to be refreshed or logged out and back in.
- More business development opportunities
- Better relationships with prospects and customers
- Cost-effective solution for telephony services
- Genesys Cloud (formerly PureCloud) and Five9
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes