Good platform for post-sales management that helps you keep track of customer touchpoints and tasks. Good for bigger portfolios.
March 11, 2020
Good platform for post-sales management that helps you keep track of customer touchpoints and tasks. Good for bigger portfolios.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
It is being used as a CRM to keep track of customer touchpoints.
- Being able to create tasks
- Be able to work with your tasks
- Segments help divide customers
- Touchpoints and Tasks take a very small space on the main page of the company, it could be bigger
- Sometimes it feels a bit convoluted with a lot of features, it would be nice to hide everything the company is not using
- Increasing effectiveness because of streamlining touchpoints.
- Making sure that all tasks are logged in the system for everyone to see.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes