TrustRadius
TriNet for the Future
https://www.trustradius.com/hr-managementTriNetUnspecified8.5722101
Cheryl Staritz profile photo
Updated September 18, 2018

TriNet for the Future

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TriNet

We use TriNet to handle our payroll and benefits. We also use the Time & Attendance through NetTime.
  • TriNet is extremely good at making sure support staff is available and knowledgeable.
  • TriNet has kept our health insurance rates down.
  • TriNet does a great job with open enrollment.
  • Employee deductions for items out of the norm are a difficult task. We just try to handle these outside of payroll.
  • The time and attendance module can be a huge problem. Do not use it if you must have accurate information at all times.
We have never had a problem with customer service.
The system can be daunting for someone not accustomed to using a payroll company. It can be difficult to figure out where to find what you need.
  • Our payroll and benefits has been streamlined.
  • We spend less time working with benefits and payroll issues.
We looked at Inspirity vs. Trinet but they could not come close to what we pay with TriNet.
TriNet is excellent for our company but can be very pricey for a company with just a handful of employees.

TriNet Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
4
Approval workflow
5
Balance details
4
Annual carry-forward and encashment
6
View and generate pay and benefit information
10
Update personal information
7
View job history
10
View company policy documentation
10
Employee recognition
10
Report builder
2
Pre-built reports
7
Ability to combine HR data with external data
4
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
New hire portal
10
Manager tracking tools
10
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10

Using TriNet

12 - Marketing, Legislative, membership, EXPO, advertising
12 - Same as before
  • Payroll
  • Benefits
  • Learning
  • Termination of employees
  • Determining benefits for employees
  • More learning from the website.
Love this company

Evaluating TriNet and Competitors

Yes - AmCheck - needed alternative to our benefits
  • Product Features
  • Positive Sales Experience with the Vendor
The features appealed to us and the sales team seemed to value our business.
We would not change anything.

TriNet Implementation

Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.
Change management was minimal
  • No significant issues.

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
TriNet always provides exceptional support. We know, without a doubt, they will get our problems solved immediately. Even when our representative is not available or away from the office she still responds to my emails. You totally cannot get better support than that.

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None
  • Payroll
  • Benefits
  • Reports
  • Finding benefit packages in one place.
Yes - We don't really use the mobile interface. Since Trinet is cloud based we can just use our laptops.