UserTesting: A quick review tool that shortens time to market
Anonymous | TrustRadius Reviewer
September 18, 2020

UserTesting: A quick review tool that shortens time to market

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

UserTesting helps us to gain insights into our new product features. We get an anonymous, effective review, which, in turn, helps us to modify the usability aspects of our product. The tester speaks aloud and provides feedback about what they like and dislike about the website or app. It helps to get unbiased feedback.
we can apply things like annotating, bookmarking, etc. at certain points in users' responses, which is wonderful. It is way more effective than focus groups, and we use it during Design Sprints. The software can be a little glitchy but is manageable.
  • Quicker responses
  • Straight-up anonymous, objective reviews
  • We even get surprisingly good ideas.
  • Mobile testing
  • Follow-up with the user
  • Ranking of reviews so that it is easier to read the most effective one first
  • Faster design approval
  • Shorter time to market
  • Cost saving wrt other focus group
Quick and prompt Technical Support
Design has improved over the years. 8/10 as it lacks good mobile testing platforms.
It definitely helps in faster decision making and time to market. We collate feedback and work on improving our products.
UserTesting has a better user base and quicker responses.
UserTesting is well-suited for initial product development or major functionality or Workflow changes. It provides quicker feedback during the design phase or design sprint. It has a huge pool of users across the globe. It's less appropriate if the product is very niche and has specific purposes, if you have an issue uploading finished user tests, or have difficulty in identifying the right demographic.