UserTesting is the best choice so far
December 04, 2020
UserTesting is the best choice so far
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use UserTesting mostly with the design department to gain understanding of our users. We take our findings and share it with project and product managers and also to the whole organization. Using UserTesting allows us to show current pain points in our websites, preferences to upcoming changes, and also opinions and current trends in our industry.
- Recruitment and filtering of participants is easy
- Customer service is quick, easy, and never a problem
- Writing notes and creating clips are quick and easy
- Wish there was a way to add different audiences after a test has launched
- Wished there was a way to add folders or organizations to the tests
- More controls as to what participants are chosen. For example, I'd like a wide range of participants between ages 18 and 65 and not get 3 18-year-olds in a row.
- Increase conversion rates
- Cost savings where we don't have to wait dveelopment resources on prototypes that do not test well
- Understanding our users better to help us come up with better business objectives
It's really nice to be able to collect clips from real life customers to show business and high manager stakeholders as to what people are really thinking. It's nice to show a clip to have more impact. The quick poll answer is really nice to get answers quickly and decisively and is easy to set up by other people who don't have much time.
- Userlytics and TryMyUI
UserTesting is by far superior to other competitors. The amount of features and non-limitations is much better than what the competitors have. It's also much more pleasing to look at. Perhaps it's because it is well organized in comparison. It still have some annoying quirks, but much better than what I have seen before.