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User insights at your fingertips.
December 10, 2020

User insights at your fingertips.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

[UserTesting] is being used by a department that has purview over the company's website. Only our team uses [UserTesting] and it is specifically for the purpose of our team, improving the usability of our company's website.
  • Simple product. Although less features than some key competitors, [UserTesting] centers on its core features and does it well.
  • Relationship management is great. One feels supported. Prior signing with [UserTesting], sales team truly tried to understand our need and showcase their product based on that. Once we were users, tremendous effort were displayed to onboard us and offer support
  • Whether it's using [UserTesting's] panel or our own, there's a lot of flexibility there to find the right audience for our test.
  • I've seen several redesign of late with new features added. Beware of the feature feature feature culture. At some point, the soul of the product can be lost and its value can be depreciated
  • Faster time to insight
  • Faster time to alignment (sharing insight)
  • Faster time to delivery
From sales to ongoing support, [UserTesting] staff have been very responsive and available. Sales really took time to understand our business and our need. Relationship management team took time to onboard us, ongoing support has been useful and effective.
Creating a test or reviewing a video is simple enough. Organizing the studies can be a bit tedious.
We used to do in-person usability test, which was always a bit of an undertaking. So we needed to plan and in the end, our testing capabilities were limited. Once we got [UserTesting], we were able to quickly increase our testing capabilities at scale. More research/studies led to more insight, better and quicker decisions, and therefore quicker releases.
Validately was a much simpler product, perhaps more geared toward non-UX professionals. UserZoom had a very similar product but they had too many features, which made using their product more complicated. Their sales tactics were also less pleasant.
[UserTesting] is well suited when one wants to quickly validate a concept, a prototype but doesn't have access to their audience that easily. It's great for capturing feedback quickly and allowing for the sharing of that feedback (e.g. highlight reels). It's well suited whether one has a digital design to test or even if one only wants to validate a theory, gets some response to an idea.

[UserTesting] isn't that well suited when one wants feedback on physical usability, when one wants to see a user use something in a very particular context.