Item: Webexpenses
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Webexpenses for expense management within the company. I had used different other systems before where I have to mention so far I am impressed by the simplicity and how easy it is to understand the context within Webexpenses.

Pros and Cons

Reciept import and matching to expenses
Review process
Importing new expenses with the mobile app

VAT handling
App stability was sometimes a problem (had to clear cache)

Usability

I just had some minor issues with the mobile app which crashed and then "forgot" the credit card imports. It was easy to fix but I needed support from the support team who came up with an immediate solution for me.

Support Rating

As mentioned before I had some minor issues but they were immediately addressed and fixed with the first response. On the other side the team contacted me twice afterwards to find out if I was happy with the solution proposed. Very good!

Time Savings

I have not significantly changed the way of handling expenses so far.

Requirements

My most important factors are the ease of use - so understanding of the concept of claims / receipts. The second major requirement I have is the import of expenses with the mobile app.

Alternatives Considered

SAP Ariba Procurement and Concur Travel and Expense

The other tools mentioned are usually harder to understand and both are quite slow in performance. What I liked more was the direct connection to certain apps / providers like UBER that helped directly import receipts.

Key Insights

Do you think Webexpenses delivers good value for the price?

Yes

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

Yes

Other Software Used

Atlassian Confluence, Microsoft Teams, Zoom

Likelihood to Recommend

It's perfect for expense management in small & medium businesses. I would assume it could fit for large enterprise as well. In my former employer we were changing the expense system 3 times over the years but all of them were very complicated to handle, slow in performance and usually not integrated with different devices.

A charm to use when you were enforced to use others before...

Modules Used

Overall Satisfaction with Webexpenses