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User Review: "Still in love with Zoom 4+ years later"
https://www.trustradius.com/web-conferencingZoomUnspecified8.8561101
Johny Jacques profile photo
October 11, 2018

User Review: "Still in love with Zoom 4+ years later"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Enterprise

Overall Satisfaction with Zoom

Zoom is being used enterprise wide. The business problems that Zoom has addressed are: lessen time to meeting, cost effective way to implement Zoom and Zoom Rooms at mass scale. Easy implementation of new conference rooms and retrofits.
  • Zoom is very intuitive and the learning curve is absolutely the lowest I've experienced in any video conferencing solution.
  • Zoom's support is top notch, very responsive and friendly.
  • It's easy to develop relationships with our customer success managers and product managers. Zoom's culture makes it easy to become loyal customers and brag to others about the Zoom experience.
  • I am probably one of the more vocal customers in the past four years and some of the things I have been asking for and have yet to receive are: An easy portal to submit feature requests and track their statuses and be kept up on what is happening from a feature perspective. Zoom often releases updates without formal announcements not giving the system administrators and engineers time to fully test before deploy. I have 30 plus feature requests in to date and not sure I've seen progress on more then 2 or 3.
  • Massive cost savings. I am on my second company where I held a role in the collaboration space and both stories are the same, went from 100K rooms and 1 million dollar annual support contracts to literally building 200 Zoom Rooms at a fraction of those costs.
  • Zoom goes up and company travel goes down which makes the travel and finance teams love Zoom admins. I have the data to prove it.
  • Users love Zoom and video conferencing is no longer an intimidating suggestion.
I love Zoom Rooms. I've been using Zoom Rooms before they were actually a product. I claim partial credit even for the evolution of Zoom Rooms. Love them.
Zoom is the best experience of all and in most cases less costly to implement and maintain
I think Zoom works for all scenarios honestly. I just can't think of any other solution that delivers on this level. I have had a love affair with Zoom for over 4 years now and the flames haven't stopped burning.

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
10
Desktop sharing
10
Whiteboards
5
Calendar integration
10
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
8
Live chat
8
Audience polling
8
Q&A
8
User authentication
2
Participant roles & permissions
10
Confidential attendee list
10