Unified Collaboration That Just Works
October 18, 2019
Unified Collaboration That Just Works
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
- Zoom Video Webinar
Overall Satisfaction with Zoom
Zoom was deployed at Moffitt to address communication and collaboration needs for the organization. Zoom features include instant messaging, meetings and collaboration, Zoom Rooms, and webinars. There are many use cases that we have applied across the organization and continue to find additional areas that we can improve workflow and communication in the environment.
- Zoom is simple to use and deploy. Users quickly adapted to the zoom client and immediately said the solution improved their day to day activities.
- Zoom Rooms have improved our ability to share content and collaborate with teams across conference spaces throughout the organization.
- Webinars have improved our ability to provide training and recordings to end-users and teams.
- Auditing of the admin roles. Logs for functions the admin performs such as IM performing searches for IM chats.
- Ability to perform IM chat audits and see the images in of screen captures in the chat audit (i.e. images or files).
- Improved ability to collaborate with all team members in the organization.
- Improved chat search and retention of messages.
- Improved ability to share content with external attendees with annotation.
Zoom Rooms have been a game-changer for us. We have 158 rooms and adding an additional 88 rooms over the next two quarters. As we evaluated Zoom Rooms, we needed a solution that was easy to use, implement, and provided improved collaboration with internal and external recipients/attendees with a simple way of sharing content, Zoom Rooms was that solution. We have found other ways of incorporating Zoom Rooms into workflows that added additional value with improved workflows.
We are in a pilot with Zoom phone but thus far the quality of service is very good. The flexibility and ease of deployment have been very easy and offer features that are comparable and in many ways much easier to use and deploy than our existing platform. The transcription services are fantastic and very accurate.
We were formerly a Skype shop which worked great for internal IM and phone, yet, when we attempted to share content outside the organization the ability to do so never worked. We then turned our attention to Cisco WebEx which provided the collaboration externally but was expensive to deploy and now some users were required to have two platforms for which to hold meetings and we had to support two platforms. We then started looking at Office 365 with Teams but due to infrastructure requirements and licensing E3 vs E5 discussions, we decided to go with Zoom due to its simple ability to just work when a user gets provisioned using SSO authentication to our AD. It provides a single point of use for IM, Meetings, content sharing with annotation, and works every time.