123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Pendo.io

Top Rated
43 Ratings
Score 9.2 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.

Pendo.io

Pendo.io is great for non-technical product people who want to explore user behavior in detail without having to drag in a data analyst or developer to pull activity data from the database. It's also great for collecting feedback, as you can post polls on whatever page works best for you and even target specific users. I don't think Pendo.io is great for posting product announcements (Guides). It's not all that intuitive to upload the guide and I find the view and click analytics difficult to understand when I feel like it should be a very simple concept. We previously used another vendor to do this and it was much, much easier and we got better analytics. We switched to Pendo.io because the product encompasses many different functions, but I do feel like the Guides (in app announcements) are a weakness.

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • Account and page segmentation with color and tag grouping.
  • User behavior and attribute tracking.
  • NPS, user flow maps, and grouped page reports.

Cons

  • Design elements can be too simple.
  • CRM features
  • Would love to implement a live-chat feature or integrate with a live chat based on triggered actions
  • Would like more robust survey tools to cross-analyze with usage
  • Crazy wish list item- auto tagging of features based on the button text and context of the page

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Pendo.io9.0
Based on 1 answer
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Pendo is much easier to use than Adobe Analytics. The interface is presented in a simplistic manner that can be quickly digested for any user to get started without having to rely on training or intensive tutorials.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • Allows us to make data-based decisions much more quickly based on user behavior
  • Drastically reduces our reaction time to notify customers during an outage
  • Improves the onboarding experience with flexible triggered user guides

Screenshots

Pendo.io

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Pendo.io Editions & Modules
Pendo.io
Additional Pricing Details