123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Pendo.io

37 Ratings
Score 9.2 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Pendo.io

Pendo.io is great for non-technical product people who want to explore user behavior in detail without having to drag in a data analyst or developer to pull activity data from the database. It's also great for collecting feedback, as you can post polls on whatever page works best for you and even target specific users. I don't think Pendo.io is great for posting product announcements (Guides). It's not all that intuitive to upload the guide and I find the view and click analytics difficult to understand when I feel like it should be a very simple concept. We previously used another vendor to do this and it was much, much easier and we got better analytics. We switched to Pendo.io because the product encompasses many different functions, but I do feel like the Guides (in app announcements) are a weakness.

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • It makes tracking user behaviors and seeing metrics so easy for those of us who aren't data analysts. In the past, I would have had to submit a request to a data analyst to get some metrics on user behavior, but now I can do it immediately in Pendo.io myself. Also,
  • The polls are a great way to collect in the moment user feedback that we would have had difficulty sending before via Google Form or something like that. Insights have been tremendously helpful thus far.
  • It helps us consolidate many different tools. With Pendo.io we can do everything from tracking user behavior, to collecting feedback, and even announcing new features and posting tool tips. It has helped us get rid of a few tools as Pendo.io does so much more than other products.
  • The customer support is amazing. Whenever we need anything, we get extremely useful responses and support in a timely manner.

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
  • The set up process wasn't the easiest and required a good amount of time from one of our developers to get everything configured. So this isn't a product that's ready to go out of the box; you will have to put some time into configuration.
  • Posting Guides isn't all that intuitive. As a non-technical person, I usually have to ask a developer to help me out getting my design into a guide to post to users.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Pendo.io9.0
Based on 1 answer
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Pendo is more visual and offers better native user tracking, without the need to be a data scientist or master the tool. It plugs into your existing software and lets you overlay surveys, NPS, click, page, or even flow tracking with any developer interaction. Like others, Pendo can be deployed with Segment to reduce installation complexity.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • Allows our customer success and support teams to look at usage and trends without having to take time from our data scientists
  • Allows customer success and product teams to add guides and tooltips to the application without taking time from our engineering team

Screenshots

Pendo.io

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Pendo.io Editions & Modules
Pendo.io
Additional Pricing Details