What users are saying about
1 Ratings
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Top Rated
101 Ratings
1 Ratings
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Score 8 out of 101

DonorPerfect

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Top Rated
101 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

501 Auctions

As stated in previous comments, the software platform has the ability to offer a variety of services. It is well suited for all organizations and events. With that said, no software is perfect for everyone and the user should take in consideration both functionality and investment. The platform we used lacked some "ease of use" administrative functions and was not ideal for marketing our sponsors.
Paul Rycus profile photo

DonorPerfect

DonorPerfect is great for gift entry, maintenance of clean data, tracking mailings and correspondence, and exporting that information to provide to someone else.
No photo available

Pros

501 Auctions

  • Attendee List Maintenance: The platform provides an easy-to-use attendee list. Modifying the information is a piece of cake.
  • Attendee Check In/Out: Highly recommend the software for their quick and easy access to attendance entries and information.
  • Technical and Customer Support: Our representative was very knowledgeable and was able to assist us rather quickly when prompted by email or telephone call.
Paul Rycus profile photo

DonorPerfect

  • Personalization to the organization is incredible. The ability to customize takes some learning, but it's not overly complex and is a really powerful way to make sure you can track information relevant to your organization.
  • Their support team is exceptional. Phone support is almost always immediately available, and they can walk me through a task or screen share with me and take a look at something if I'm having an issue.
  • DonorPerfect integrates well with our website and with our accounting software, making it easy to track donations and ensure proper acknowledgment.
Emily Westergaard profile photo

Cons

501 Auctions

  • Modifying Client Payments: There were too many steps to take when modifying a client payment in the system. Although we could complete the task, one would expect a single step instead of multiple steps from a variety of page views.
  • Adding or Modifying a Single item: You would expect the platform to bring you back to the same item for any further modification or review. Rather, the platform took you to the top of the page was rather annoying especially when you have hundreds of auction items.
  • Knowledge Base: The platform offers a knowledge base if you know where to locate it. Rather than clicking on a link within the header or footer of the software, we were forced to locate some original emails from the developer which contained a link for the knowledge base. There should be no reason for hiding access to information.
  • Sponsor Marketing: Most events if not all of them, are financially successful because of sponsorship revenues. It is extremely important to market these sponsors (or large donors) on the platform. The software does a poor job in emphasizing these sponsors.
Paul Rycus profile photo

DonorPerfect

  • Their contact management tracking is cumbersome.
  • Event management tracking is cumbersome and no easy way to see in a donor's record what events they have attended.
  • There is not much room for customization in the reporting.
Lauren Sikkema profile photo

Likelihood to Renew

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 10.0
Based on 6 answers
We use DonorPerfect daily and and are quite dependent on the reporting.
Lori Pace profile photo

Usability

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 8.2
Based on 8 answers
I find it very easy to use, as a caveat, I "get" how imports, use of coding, etc. works.
Lori Pace profile photo

Reliability and Availability

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House profile photo

Performance

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 2 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House profile photo

Support

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.1
Based on 6 answers
I get an immediate "we got your request" email, generally a response within 24 hours and they respect my desire for an email vs phone response.
Lori Pace profile photo

In-Person Training

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House profile photo

Online Training

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 10.0
Based on 1 answer
Very thoughtful, thorough and informative.
Richard House profile photo

Implementation

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 8.5
Based on 4 answers
Seamless from start to finish since I have been using the software.
Brooke Seigle profile photo

Alternatives Considered

501 Auctions

No answers on this topic

DonorPerfect

I have looked into a lot of different options. While there are some other great options out there, DonorPerfect is by far the most cost-effective. While that isn't the only thing we are looking for, it is definitely important. Compared to some of the other larger names for databases, DonorPerfect is very user friendly and their tech support is helpful and fast
Lauren Sikkema profile photo

Scalability

501 Auctions

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House profile photo

Return on Investment

501 Auctions

  • All software platforms enhance ROI and save time and money. Not sure if this software was better than others.
Paul Rycus profile photo

DonorPerfect

  • Much better customer service! When I call a donor, I have all the information I need at my disposal, in one place, to cultivate them effectively.
  • Greatly improved, and simpler, campaign analysis.
  • Faster and more efficient reporting on revenue.
Caleb Tinkle profile photo

Pricing Details

501 Auctions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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