What users are saying about
2 Ratings
11 Ratings
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Score 7.1 out of 101
2 Ratings
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Score 4.4 out of 101

Likelihood to Recommend

8x8 Contact Center

In general I would describe 8x8 VCC as functional. Everything works but requires more effort than expected. One important thing to note is that we utilize both the 8x8 VCC and the 8x8 Soft phone. I definitely recommend exploring a different soft phone. I definitely recommend finding a different virtual phone solution.
No photo available

XenCALL

XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day.
No photo available

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
8.0
XenCALL
Agent dashboard
8x8 Contact Center
7.8
XenCALL
Validate callers
8x8 Contact Center
7.9
XenCALL
Outbound response
8x8 Contact Center
8.3
XenCALL
Call forwarding
8x8 Contact Center
7.9
XenCALL
Click-to-call (CTC)
8x8 Contact Center
8.0
XenCALL
Warm transfer
8x8 Contact Center
7.6
XenCALL
Predictive dialing
8x8 Contact Center
7.3
XenCALL
Interactive voice response
8x8 Contact Center
7.1
XenCALL
REST APIs
8x8 Contact Center
8.2
XenCALL
Call scripts
8x8 Contact Center
7.2
XenCALL
Call tracking
8x8 Contact Center
8.5
XenCALL
Multichannel integration
8x8 Contact Center
9.1
XenCALL
CRM software integration
8x8 Contact Center
8.5
XenCALL

Workforce Optimization (WFO)

8x8 Contact Center
8.0
XenCALL
Inbound call routing
8x8 Contact Center
8.8
XenCALL
Omnichannel inbound routing
8x8 Contact Center
7.9
XenCALL
Recording
8x8 Contact Center
8.4
XenCALL
Quality management
8x8 Contact Center
8.8
XenCALL
Call analytics
8x8 Contact Center
7.9
XenCALL
Historical reporting
8x8 Contact Center
7.8
XenCALL
Live reporting
8x8 Contact Center
9.0
XenCALL
Customer surveys
8x8 Contact Center
5.5
XenCALL

Preview Dialer

8x8 Contact Center
XenCALL
7.3
Contact preview
8x8 Contact Center
XenCALL
7.0
Call notes & tags
8x8 Contact Center
XenCALL
7.0
Automatic call logging
8x8 Contact Center
XenCALL
8.0

Core Dialer

8x8 Contact Center
XenCALL
6.3
Outbound dialing
8x8 Contact Center
XenCALL
5.4
Inbound routing
8x8 Contact Center
XenCALL
5.9
Custom caller ID
8x8 Contact Center
XenCALL
3.0
Click-to-call
8x8 Contact Center
XenCALL
5.4
Dialer contact import
8x8 Contact Center
XenCALL
9.0
Campaign & list management
8x8 Contact Center
XenCALL
9.0

Call Follow-up and Quality Assurance

8x8 Contact Center
XenCALL
7.5
Follow-up calls
8x8 Contact Center
XenCALL
5.5
Dialer reporting & analytics
8x8 Contact Center
XenCALL
9.0
Dialer compliance
8x8 Contact Center
XenCALL
8.0

Pros

8x8 Contact Center

  • Agility of deployment
  • Mobility for users
  • Manageability
Danny Fuentes profile photo

XenCALL

  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
No photo available

Cons

8x8 Contact Center

  • Software client would be ideal for specific cases
Danny Fuentes profile photo

XenCALL

  • Poor user interface.
  • Clunky.
  • Extremely difficult to navigate and keep track of settings.
  • Poor customer service.
  • Poor design.
No photo available

Alternatives Considered

8x8 Contact Center

8x8 has a more modular pricing structure that worked better for our organization. While some users require full PBX and Contact Center, others didn't require all the bells and whistles. 8x8 allowed us to pick and choose the features we needed based on the need of our users.
Danny Fuentes profile photo

XenCALL

MojoDialer is very easy to use and you can get started with little to no instruction. My cold caller is in the Philippines and it's easier for her to use and track prospects. The whole design of Mojo makes more sense, it's simple, easy to map contacts to predefined fields and start making calls. Much more intuitive and you can be up and running in 20-30 minutes.
No photo available

Return on Investment

8x8 Contact Center

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo

XenCALL

  • Negative ROI as I hired a cold caller and she could not even use it for 2 days.
  • Wasted hours of my time trying to figure it out and set it up, watched all the videos, read all the guides and it still didn't work.
No photo available

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

XenCALL

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
XenCALL offers live, one-on-one demos at no charge and a free trial period without any purchase commitments. Contact us for a custom quote.

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