What users are saying about
8 Ratings
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56 Ratings
8 Ratings
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Score 7.3 out of 100

Cisco Webex Calling

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56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Calling

Cisco Webex Calling works great for remote workers as the phone system lives in the cloud so is easily accessible to anyone with an internet connection without the need to create a VPN back into the corporate network. The PSTN access is via the corporate network which means it can still connect to other phone systems in the office as required.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Cisco Webex Calling
8.6
Hosted PBX
8x8 Express
Cisco Webex Calling
8.4
Multi-level Interactive Voice Response (IVR)
8x8 Express
Cisco Webex Calling
8.4
User templates
8x8 Express
Cisco Webex Calling
8.5
Call reports
8x8 Express
Cisco Webex Calling
8.8
Directory of employee names
8x8 Express
Cisco Webex Calling
8.9

Call Management

8x8 Express
Cisco Webex Calling
8.5
Answering rules
8x8 Express
Cisco Webex Calling
8.6
Call recording
8x8 Express
Cisco Webex Calling
9.1
Call park
8x8 Express
Cisco Webex Calling
8.1
Call screening
8x8 Express
Cisco Webex Calling
8.4
Message alerts
8x8 Express
Cisco Webex Calling
8.4

VoIP system collaboration

8x8 Express
Cisco Webex Calling
8.9
Video conferencing
8x8 Express
Cisco Webex Calling
8.9
Audio conferencing
8x8 Express
Cisco Webex Calling
8.9
Video screen sharing
8x8 Express
Cisco Webex Calling
9.1
Instant messaging
8x8 Express
Cisco Webex Calling
8.6

Mobile apps

8x8 Express
Cisco Webex Calling
8.6
Mobile app for iOS
8x8 Express
Cisco Webex Calling
8.7
Mobile app for Android
8x8 Express
Cisco Webex Calling
8.5

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Calling

Cisco Webex Calling 7.7
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Calling

Zoom is great and very cheap for what you can do with but it crashes too often. Too many people are using it now, it is a popular product and it affects the quality of the product. We really like the quality of the Cisco Webex products in general. The company gained customer satisfaction over the years with their products but now I would reconsider the price of the license and subscription.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

Cisco Webex Calling

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Cisco Webex Calling
8.7

Usability

8x8 Express
Cisco Webex Calling
8.2

Support Rating

8x8 Express
5.5
Cisco Webex Calling
7.7

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