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318 Ratings

8x8 X Series (Formerly Virtual Office)

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318 Ratings
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Score 7.5 out of 100
16 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 X-2 series seems to be particularly well suited for smaller, simple phone configurations with higher packages being more well suited for larger organizations with more complicated structures. It is very beneficial in scenarios where staff are working remotely but need to keep the appearance of working in the office, and for offices that have multiple locations but need their phone structure to work as if they are one organization.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

BE6K [is] well suit[ed] for all organizations and enterprises which need [their] own telephony and videoconferencing solution. Whether it is government or business customers, in modern day we all need professional and high quality solutions for collaboration especially in days of COVID-2019 pandemic, when demand of collaboration solutions raised greatly.
Oleksandr Tsapenko | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Cisco Business Edition 6000 (BE6000)
7.7
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Cisco Business Edition 6000 (BE6000)
7.6
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Business Edition 6000 (BE6000)
9.1
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Cisco Business Edition 6000 (BE6000)
8.3
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Cisco Business Edition 6000 (BE6000)
5.7
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Business Edition 6000 (BE6000)
7.8

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Cisco Business Edition 6000 (BE6000)
7.9
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Business Edition 6000 (BE6000)
8.5
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Business Edition 6000 (BE6000)
7.5
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Business Edition 6000 (BE6000)
9.0
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Cisco Business Edition 6000 (BE6000)
7.0
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Business Edition 6000 (BE6000)
7.3

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
Cisco Business Edition 6000 (BE6000)
8.1
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Business Edition 6000 (BE6000)
6.8
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Business Edition 6000 (BE6000)
8.8
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Business Edition 6000 (BE6000)
8.2
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Business Edition 6000 (BE6000)
8.5

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
Cisco Business Edition 6000 (BE6000)
7.3
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Cisco Business Edition 6000 (BE6000)
7.3
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Cisco Business Edition 6000 (BE6000)
7.3

Pros

8x8 X Series (Formerly Virtual Office)

  • Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
  • The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
  • The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • It is very difficult to schedule meetings in the future in the smartphone app.
  • The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
  • It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • Reporting options could be better and easier to use.
  • It would be nice to be less complex.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The support team has not been very knowledgeable in my opinion. I have called for support assistance in a couple of instances and the rep didn't know what was wrong or they did and did not relay or provide good resources or knowledge on how to utilize the system correctly.
Matt LaMunyan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.1
Based on 4 answers
Cisco Business Edition 6000 (BE6000) has backing and support from Cisco TAC, and Cisco has the best support in the technology market, not only for the Cisco Business Edition 6000 (BE6000) but also for all the network and collaboration domains.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Since our organization uses Communications Manager at other locations this was a natural choice for us as configuration and management is the same as other systems we already are using. This meant no additional training was necessary for us to deploy this solution at the remote sites where it was needed. No other competing products could match the value we got from that.
Eric Taylor | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has enabled us to totally streamline our voice calls.
  • We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
  • One single, fixed price gives us all the calls we need so we can budget precisely.
Andrew Steven | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • Easy to manage the corporate telephony.
  • We drive innovation with this solution.
  • We improve the availability of our telephony infrastructure.
Mauro Osvaldo Sepulveda Gutierrez | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
Cisco Business Edition 6000 (BE6000)
8.5

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
Cisco Business Edition 6000 (BE6000)

Usability

8x8 X Series (Formerly Virtual Office)
7.8
Cisco Business Edition 6000 (BE6000)
8.2

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
Cisco Business Edition 6000 (BE6000)

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Cisco Business Edition 6000 (BE6000)

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
Cisco Business Edition 6000 (BE6000)
8.1

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
Cisco Business Edition 6000 (BE6000)

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Cisco Business Edition 6000 (BE6000)

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