8x8 X Series (Formerly Virtual Office) vs Cisco Business Edition 6000 (BE6000) | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 318 reviews and ratings

Score 9.2 out of 10

Based on 16 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

Mobile app for iOS

Mobile app for Android

Pros

Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.

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Verified User

Executive in Corporate

Music Company, 11-50 employees

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It helps with easy installation and setup for new office / migration.
Supports Hybrid Cloud and on-prem deployments.
Scalable Solution - catering to upgrade from a legacy platform.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Cons

It is very difficult to schedule meetings in the future in the smartphone app.
The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

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Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

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Reporting options could be better and easier to use.
It would be nice to be less complex.

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Verified User

Director in Information Technology

Higher Education Company, 201-500 employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 6.3

Based on 8 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 7.8

Based on 21 answers

It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

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Verified User

Executive in Other

Consumer Electronics Company, 1-10 employees

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Cisco Business Edition 6000 (BE6000) 8.2

Based on 1 answer

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

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Oleksandr Tsapenko

Business Development Manager/Product manager

Wise IT UkraineInformation Technology & Services, 11-50 employees

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Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.9

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.6

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 5.6

Based on 112 answers

The support team has not been very knowledgeable in my opinion. I have called for support assistance in a couple of instances and the rep didn't know what was wrong or they did and did not relay or provide good resources or knowledge on how to utilize the system correctly.

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Technical Specialist

Peak Dental ServicesHospital & Health Care, 201-500 employees

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Cisco Business Edition 6000 (BE6000) 8.1

Based on 4 answers

Cisco Business Edition 6000 (BE6000) has backing and support from Cisco TAC, and Cisco has the best support in the technology market, not only for the Cisco Business Edition 6000 (BE6000) but also for all the network and collaboration domains.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.4

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.

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IT Admin

Walter E. Smithe FurnitureRetail, 201-500 employees

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Since our organization uses Communications Manager at other locations this was a natural choice for us as configuration and management is the same as other systems we already are using. This meant no additional training was necessary for us to deploy this solution at the remote sites where it was needed. No other competing products could match the value we got from that.

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VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

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Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

8x8 has enabled us to totally streamline our voice calls.
We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
One single, fixed price gives us all the calls we need so we can budget precisely.

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IT Director

GTMatrixLogistics and Supply Chain, 1-10 employees

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Easy to manage the corporate telephony.
We drive innovation with this solution.
We improve the availability of our telephony infrastructure.

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Mauro Osvaldo Sepulveda Gutierrez

Network and Security Engineer

SintecLogistics and Supply Chain, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

8x8 X Series (Formerly Virtual Office)

Cisco Business Edition 6000 (BE6000)

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