What users are saying about
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Top Rated
460 Ratings
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Top Rated
1698 Ratings

8x8 X Series

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Top Rated
460 Ratings
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Score 8.2 out of 100

GoTo Meeting

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Top Rated
1698 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Cloud PBX

    8.5

    8x8 X Series

    85%

    GoTo Meeting

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.1
    81%
    129 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.1
    81%
    138 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    176 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.3
    83%
    195 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    GoTo Meeting

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.2
    82%
    235 Ratings
    N/A
    0 Ratings

    Call recording

    9.1
    91%
    195 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    183 Ratings
    N/A
    0 Ratings

    Call screening

    8.1
    81%
    175 Ratings
    N/A
    0 Ratings

    Message alerts

    8.8
    88%
    227 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.4

    8x8 X Series

    84%

    GoTo Meeting

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.7
    77%
    118 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.3
    83%
    166 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.8
    88%
    72 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.9
    89%
    99 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    GoTo Meeting

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    184 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    142 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.8

    GoTo Meeting

    78%
    GoTo Meeting ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.2
    82%
    255 Ratings

    High quality video

    N/A
    0 Ratings
    8.2
    82%
    249 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.9
    69%
    229 Ratings

    Mobile support

    N/A
    0 Ratings
    7.8
    78%
    193 Ratings

    Screen Sharing

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.2

    GoTo Meeting

    82%
    GoTo Meeting ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.5
    85%
    251 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.9
    79%
    162 Ratings

    Online Meetings / Events

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.1

    GoTo Meeting

    81%
    GoTo Meeting ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.1
    81%
    224 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.4
    84%
    247 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.1
    71%
    114 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.4
    84%
    227 Ratings

    Slideshows

    N/A
    0 Ratings
    8.3
    83%
    193 Ratings

    Online Events Collaboration

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.1

    GoTo Meeting

    81%
    GoTo Meeting ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.3
    83%
    227 Ratings

    Audience polling

    N/A
    0 Ratings
    8.0
    80%
    150 Ratings

    Q&A

    N/A
    0 Ratings
    8.0
    80%
    174 Ratings

    Online Events Security

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.2

    GoTo Meeting

    82%
    GoTo Meeting ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.2
    82%
    208 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.2
    82%
    222 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.2
    82%
    180 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
    • GoTo Meeting is rated higher in 2 areas: Support Rating, Implementation Rating

    Likelihood to Recommend

    8.2

    8x8 X Series

    82%
    275 Ratings
    7.9

    GoTo Meeting

    79%
    289 Ratings

    Likelihood to Renew

    9.8

    8x8 X Series

    98%
    14 Ratings
    7.6

    GoTo Meeting

    76%
    34 Ratings

    Usability

    9.3

    8x8 X Series

    93%
    40 Ratings
    7.7

    GoTo Meeting

    77%
    28 Ratings

    Availability

    9.4

    8x8 X Series

    94%
    8 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Performance

    9.5

    8x8 X Series

    95%
    8 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Support Rating

    7.5

    8x8 X Series

    75%
    173 Ratings
    9.1

    GoTo Meeting

    91%
    97 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    GoTo Meeting

    N/A
    0 Ratings

    Online Training

    8x8 X Series

    N/A
    0 Ratings
    7.3

    GoTo Meeting

    73%
    3 Ratings

    Implementation Rating

    9.1

    8x8 X Series

    91%
    12 Ratings
    10.0

    GoTo Meeting

    100%
    3 Ratings

    Configurability

    8.4

    8x8 X Series

    84%
    5 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Ease of integration

    9.3

    8x8 X Series

    93%
    4 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Product Scalability

    9.0

    8x8 X Series

    90%
    6 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    8x8 X Series

    91%
    4 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Vendor pre-sale

    9.5

    8x8 X Series

    95%
    4 Ratings

    GoTo Meeting

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    8x8 x series is great for a small business like mine where instead of hiring someone to be on the phone all day I can take it with me and use it on the go and it saves me a lot of money. 8x8 X Series is also great to use with your personal phone using the app and helps differentiate personal incoming calls from business calls. I highly recommend this service.
    Read full review

    GoTo (formerly LogMeIn)

    This GoTo Meeting app tremendously helps my organizational work like online meeting arrangements. First I used some different apps to arrange an online meeting, interview sessions, online classes, and other works like that, once I knew about GoTo Meetings then using this for years. My team usually arranges all the things like meeting scheduling, voting on matters, etc with GoTo Meeting and it allows us to invite more participants than other meeting apps and also allows a kind of unlimited time meeting facility which helps us to run meetings as much time as we want. We have several teams like HR, and Program planning they use GoTo Meeting as an official meeting app to run the important meeting.
    Read full review

    Pros

    8x8, Inc.

    • Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
    • Desktop app interacts seamlessly with physical desktop phones
    • Mobile app is seamless as well, syncing with the desktop rapidly and accurately
    • The service provides many, many options and controls for users and admins
    Read full review

    GoTo (formerly LogMeIn)

    • Goto Meeting I can carry out conference calls, video conferences and conferences from mobile devices, I really like the option of recording meetings so that I can later show them to colleagues who could not attend at the time, it is a very fast, secure, flexible and intuitive platform very easy to use and very helpful.
    Read full review

    Cons

    8x8, Inc.

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
    Read full review

    GoTo (formerly LogMeIn)

    • Mobile app is a little slow.
    • The software of the app has to be downloaded before someone can join a meeting. This makes it a bit time-consuming for new users.
    • 100 maximum participants during the trial period. This doesn't allow you to get a full picture of the software's capabilities before subscribing.
    Read full review

    Pricing Details

    8x8 X Series

    Starting Price

    $12 Per User/Per Month

    Editions & Modules

    8x8 X Series editions and modules pricing
    EditionModules
    8x8 Express$121
    X2$242
    X4$443

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    GoTo Meeting

    Starting Price

    $12 per month

    Editions & Modules

    GoTo Meeting editions and modules pricing
    EditionModules
    Professional$12.001
    Business$16.002
    EnterpriseCustom Pricing3

    Footnotes

    1. Per Organizer / Per Month for 150 Participants [billed annually]
    2. Per Organizer / Per Month for 250 Participants [billed annually]
    3. 3,000 Participants

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing available by monthly or annual subscription, with discounts for annual commitments.

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    GoTo (formerly LogMeIn)

    ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
    Read full review

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    GoTo (formerly LogMeIn)

    The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
    Read full review

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    GoTo (formerly LogMeIn)

    No answers on this topic

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    GoTo (formerly LogMeIn)

    No answers on this topic

    Support Rating

    8x8, Inc.

    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
    Read full review

    GoTo (formerly LogMeIn)

    We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
    Read full review

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    GoTo (formerly LogMeIn)

    No answers on this topic

    Implementation Rating

    8x8, Inc.

    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
    Read full review

    GoTo (formerly LogMeIn)

    It just works, get into the software and start using.
    Read full review

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    GoTo (formerly LogMeIn)

    I really like GoTo Meeting because it is a wonderful tool that provides me with a quality service, with innumerable features which are extremely flexible and adapt to my needs and are very wonderful, nothing is missing to add to this program. I really like that It gives me collaboration options and the ease of starting and attending online meetings immediately and securely, it allows me to share screen face-to-face with an immersed video.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    GoTo (formerly LogMeIn)

    No answers on this topic

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    GoTo (formerly LogMeIn)

    No answers on this topic

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    GoTo (formerly LogMeIn)

    No answers on this topic

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    GoTo (formerly LogMeIn)

    • GoTo Meeting has given us complete ROI towards our costing in the very first year.
    • We have saved a lot comparatively using WebEx meetings and other tools like OCR for docs sharing.
    • GoTo Meeting has proved efficient so far, our meeting is centralized and the investment is also clubbed.
    Read full review

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