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Top Rated
386 Ratings
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Top Rated
1517 Ratings

8x8 X Series (Formerly Virtual Office)

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Top Rated
386 Ratings
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Score 7.3 out of 100

GoToMeeting

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Top Rated
1517 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

GoToMeeting

[GoToMeeting] is well suited to interact with external customers even if they may not have [GoToMeeting] app installed. Easy to share large files and collective workaround. Major draw back is with an invite link to external business users having admin protected laptops; it mostly doesn't run.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
GoToMeeting
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.7
GoToMeeting
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
GoToMeeting
User templates
8x8 X Series (Formerly Virtual Office)
7.2
GoToMeeting
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
GoToMeeting
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.2
GoToMeeting

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
GoToMeeting
Answering rules
8x8 X Series (Formerly Virtual Office)
6.8
GoToMeeting
Call recording
8x8 X Series (Formerly Virtual Office)
8.6
GoToMeeting
Call park
8x8 X Series (Formerly Virtual Office)
7.2
GoToMeeting
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
GoToMeeting
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
GoToMeeting

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
GoToMeeting
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.7
GoToMeeting
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
GoToMeeting
Video screen sharing
8x8 X Series (Formerly Virtual Office)
8.0
GoToMeeting
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.9
GoToMeeting

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.9
GoToMeeting
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
GoToMeeting
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.8
GoToMeeting

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
GoToMeeting
7.9
High quality audio
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.5
High quality video
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.5
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
GoToMeeting
7.0
Mobile support
8x8 X Series (Formerly Virtual Office)
GoToMeeting
7.7

Screen Sharing

8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.4
Desktop sharing
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.8
Whiteboards
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.0

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.2
Calendar integration
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.5
Meeting initiation
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.5
Integrates with social media
8x8 X Series (Formerly Virtual Office)
GoToMeeting
7.4
Record meetings / events
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.5
Slideshows
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.3

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.3
Live chat
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.3
Audience polling
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.4
Q&A
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.2

Online Events Security

8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.3
User authentication
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.2
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.3
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
GoToMeeting
8.3

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

GoToMeeting

  • The record session feature is really good add on here.
  • GoToMeeting allows the meeting to continue even if it exceeds the time of the scheduled meeting. The meeting continues to run unlike zoom where it gets disconnected automatically when the time is over.
  • The audio quality is better than a lot of tools in the market.
  • It can run smoothly on windows and mac devices.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

GoToMeeting

  • When they are a lot of people in the meeting it starts lagging
  • The pricing is really high compared to other similar software
  • If you enter the meeting using a mobile device you can have a lot of issues even if your internet connection is perfect.
Lusine Petrosyan | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

GoToMeeting

GoToMeeting 7.7
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.5
Based on 29 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.5
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.5
Based on 101 answers
We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

GoToMeeting

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

GoToMeeting

GoToMeeting 10.0
Based on 3 answers
It just works, get into the software and start using.
Brian Sossamon | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

GoToMeeting

We actually use several products. Google Meet for our classroom teachers to use with students because it is cheaper. GotoMeeting offers a better quality experience but uses more bandwidth. Zoom has some great features that are comparable to GoToMeeting. Zoom provides a better platform than GoToMeeting for breakout chat rooms. So, it depends on what you want to accomplish with your remote meetings.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

GoToMeeting

  • We have a had very little client churn and a big reason why is our ability to react quickly to client issues on demand.
  • Account management has been able to deliver on goals and expectations by having a reliable platform for training and troubleshooting functions
  • We've been able to outsource certain functions and communicate with contractors across the globe easily
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$12.001
Business$16.002
EnterpriseCustom Pricing3
  1. Per Organizer / Per Month for 150 Participants [billed annually]
  2. Per Organizer / Per Month for 250 Participants [billed annually]
  3. 3,000 Participants
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts for annual commitments.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.8
GoToMeeting
8.2

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
GoToMeeting
7.7

Usability

8x8 X Series (Formerly Virtual Office)
7.5
GoToMeeting
8.5

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
GoToMeeting

Performance

8x8 X Series (Formerly Virtual Office)
8.1
GoToMeeting

Support Rating

8x8 X Series (Formerly Virtual Office)
4.5
GoToMeeting
8.5

Online Training

8x8 X Series (Formerly Virtual Office)
GoToMeeting
7.3

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.5
GoToMeeting
10.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
GoToMeeting

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