Likelihood to Recommend WE HAD AN EMPLOYEE WHO TRANSITIONED TO WORK FROM AND SUDDENLY, OVERNIGHT, THEIR ONLINE AVAILABILITY VANISHED. ONCE INSTALLED- AND THE EMPLOYEE WAS AWARE- THE WORK PERFORMANCE WAS BACK WHERE IT WAS EXPECTED. WE HAVE HAD NO NEGATIVE OR LESS APPROPRIATE EVENTS.
Read full review A small/medium size business is a great space for Rippling to play. They offer many of the "good enough" items that most businesses this size would need. A complex / large organization might not benefit from the "off the shelf" version of Rippling as the workflows/automation/reporting isn't tiered for enterprise level companies. Sometimes we have to make workarounds to avoid paying the extra fees for workflows etc. that come base level for vendors like WorkDay.
Read full review Pros ActivTrak gives me a breakdown of hours during which my employees were actively working, when they were active online but unproductive, when they were inactive, and when they were not online. ActivTrak gives me a detailed breakdown of the software, platforms, and programs my employees worked on/in during each block of the day. ActivTrak provides a detailed breakdown of how I spend my time each day to help me improve my productivity. Read full review Rippling integrates with QuickBooks Online. As such, we no longer have to post our weekly payroll journal entry manually. The payroll journal entry syncs automatically from Rippling to QuickBooks Online weekly. This has helped saved our accounting department time. The onboarding workflows in Rippling are terrific. We have been able to assign tasks to our team when we hire a new team member. This allows are staff to stay organized and it also helps ensure that all tasks are completed in advance of the new hires first day with the company. We use the Rippling spend module to help manage corporate credit cards that are issued to staff members. When a staff member makes a purchase on their corporate card they receive a text message. Once the staff member receives the text message they reply to the text with a picture of the receipt and a memo describing the transaction. This process has helped alleviate the amount of admin time the accounting department spends on gathering receipts and information from card holders. We really like the org chart since it can be accessed by all employees. This allows our staff to see who reports to who and what each employee's job title is. This allows for more effective lines of communication within the organization. Read full review Cons We had to really dig to figure out how to find the alarms for the potential mouse jiggler. Had I not really researched, I wouldn't have known that one of my employees was using it. The alerts should be more visable The software is expensive, and I didn't like that I had to pay even more money to get screenshots of my employee who was using a mouse jiggler. While I really appreciate that I had the option, and it gave me the proof I needed, I think it should be included in the upfront cost. Read full review The goals can be a bit confusing, with subgoals and parent goals and the way progress is tracked Being able to tie in our Empower 401(k) would be a great feature, if it doesn't already exist Integrated support with Expensify would also be nice, if it doesn't already exist Read full review Likelihood to Renew We have been using it for several years and find the benefits are quite excellent for the cost so we will renew again next year.
Read full review Rippling continues to innovate and amaze me with their new innovations and features. Product feedback is taken seriously so I always give it whenever I can and end up seeing results. Rippling is the new wave of HRIS that cannot compare against others in the industry just due to the fact they are super user friendly!
Read full review Usability ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
Read full review This software program is straightforward enough for an 8th-grade student. We work in a very technical industry, and terminology can become confusing, so we like to make it digestible for grade-schoolers to understand. Otherwise, team members can become bored with the software, which could lead to less activity and involvement, as well as care about their benefits, payroll, etc.
Read full review Reliability and Availability It's never been down.
Read full review I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.
Read full review Performance Have not received any issues with Activtrak's performance in regard to loading pages, reports, or other systems.
Read full review Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.
Read full review Support Rating Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
Read full review I only have called once. They have a call center located in India. The people are truly helpful and helped me fixed my problem. They are very responsive and techy enough to know what causes the problem of my Rippling. The only thing that I didn't like and still needs improvement is when they spent an hour to fix my problem.
Read full review Implementation Rating There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.
Read full review Alternatives Considered We evaluated a few, the only one I remember was Controlio which was a bit easier to use, we just didn't like the name. We went with ActivTrak because another company used it and it seemed to work for them.
Read full review Rippling provides more features than the other products and the user interface is easier to use and integrates better with other platforms. We use NetSuite, and Rippling integrates well with NetSuite. Rippling also is a lot faster when it comes to loading screens and opening pages, PTO, organizational trees, etc
Read full review Scalability The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.
Read full review I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.
Read full review Return on Investment Real-time productivity metrics and detailed workforce analytics have allowed us to better understand our workforce and make adjustments for better productivity. Because we were able to curb bad habits, team behavior is at an optimal level. Since our productivity level has gone up, the return on our investment in staffing has risen. Read full review Rippling has been super helpful in understanding how I get paid and why, boosting morale. Rippling has made it incredibly clear how much time I have been taking off (or not), making it easier to implement PTO strategically. Rippling makes taking training super easy and efficient, therefore more likely to see increased completion. Read full review ScreenShots