What users are saying about
60 Ratings
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Score 7.9 out of 101
11 Ratings
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Score 5.9 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Netsuite SuiteCommerce
WYSIWYG email editor
Adobe Business Catalyst
2.4
Netsuite SuiteCommerce
Dynamic content
Adobe Business Catalyst
9.0
Netsuite SuiteCommerce
Ability to test dynamic content
Adobe Business Catalyst
7.7
Netsuite SuiteCommerce
Landing pages
Adobe Business Catalyst
6.8
Netsuite SuiteCommerce
A/B testing
Adobe Business Catalyst
7.0
Netsuite SuiteCommerce
Mobile optimization
Adobe Business Catalyst
8.0
Netsuite SuiteCommerce
Email deliverability
Adobe Business Catalyst
8.1
Netsuite SuiteCommerce
List management
Adobe Business Catalyst
3.1
Netsuite SuiteCommerce
Triggered drip sequences
Adobe Business Catalyst
6.8
Netsuite SuiteCommerce

Lead Management

Adobe Business Catalyst
1.8
Netsuite SuiteCommerce
Lead nurturing
Adobe Business Catalyst
1.7
Netsuite SuiteCommerce
Lead scoring and grading
Adobe Business Catalyst
2.2
Netsuite SuiteCommerce
Data quality management
Adobe Business Catalyst
1.4
Netsuite SuiteCommerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.7
Netsuite SuiteCommerce

Campaign Management

Adobe Business Catalyst
2.4
Netsuite SuiteCommerce
Calendaring
Adobe Business Catalyst
2.5
Netsuite SuiteCommerce
Event/webinar marketing
Adobe Business Catalyst
2.3
Netsuite SuiteCommerce

Social Media Marketing

Adobe Business Catalyst
8.2
Netsuite SuiteCommerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
Netsuite SuiteCommerce
Social profile integration
Adobe Business Catalyst
8.6
Netsuite SuiteCommerce

Reporting & Analytics

Adobe Business Catalyst
7.0
Netsuite SuiteCommerce
Dashboards
Adobe Business Catalyst
8.0
Netsuite SuiteCommerce
Standard reports
Adobe Business Catalyst
7.0
Netsuite SuiteCommerce
Custom reports
Adobe Business Catalyst
6.1
Netsuite SuiteCommerce

Platform & Infrastructure

Adobe Business Catalyst
6.5
Netsuite SuiteCommerce
API
Adobe Business Catalyst
7.4
Netsuite SuiteCommerce
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Netsuite SuiteCommerce
Customizability
Adobe Business Catalyst
6.0
Netsuite SuiteCommerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Netsuite SuiteCommerce

Online Storefront

Adobe Business Catalyst
Netsuite SuiteCommerce
7.1
Product catalog & listings
Adobe Business Catalyst
Netsuite SuiteCommerce
6.9
Product management
Adobe Business Catalyst
Netsuite SuiteCommerce
7.9
Product variations
Adobe Business Catalyst
Netsuite SuiteCommerce
5.0
Website integration
Adobe Business Catalyst
Netsuite SuiteCommerce
8.0
Visual customization
Adobe Business Catalyst
Netsuite SuiteCommerce
7.9

Online Shopping Cart

Adobe Business Catalyst
Netsuite SuiteCommerce
9.0
Checkout user experience
Adobe Business Catalyst
Netsuite SuiteCommerce
9.0

Online Payment System

Adobe Business Catalyst
Netsuite SuiteCommerce
9.0
eCommerce security
Adobe Business Catalyst
Netsuite SuiteCommerce
9.0

eCommerce Business Management

Adobe Business Catalyst
Netsuite SuiteCommerce
9.7
Order processing
Adobe Business Catalyst
Netsuite SuiteCommerce
10.0
Inventory management
Adobe Business Catalyst
Netsuite SuiteCommerce
10.0
Shipping
Adobe Business Catalyst
Netsuite SuiteCommerce
9.0

Pros

  • Extremely stable platform.
  • Very flexible with the modules and web apps features.
  • The development UI side of the platform makes it very comfortable and easy for front end coding.
Hudsen Smith profile photo
  • Look and feel of the application is attractive to the end users.
  • Majority of the functional needs are covered, including fixed assets accounting and revenue recognition without the use of third-party applications.
  • The SaaS platform has been very stable.
  • We've been able to configure or customize to meet our business needs.
No photo available

Cons

  • There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.
  • The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.
  • The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.
John Reitz profile photo
  • NetSuite is targeted at small companies and lacks the levels of automation, integration and functionality needed in a larger (>1$B) multi national. Moving from SAP to NetSuite our finance team have found many areas which are now manual work which was automated before.
  • Limited capability to integrate with other products. We have to manually run reports into a file before we can integrate with a third party product as the contents of the report were not available in one of the interfaces NetSuite provides.
  • The built-in reporting capabilities are limited and building an interface to an external data warehouse is extremely complex as NetSuite doesn't provide a reliable integration method.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst has Web Apps which makes all the difference between them and competitors. Without that, BC would be behind many of the other CMS systems out there. Being a hosted system without any maintenance needs also puts it ahead of others. LightCMS is easier for clients to use, but not as customization and Evoq or DNN is over complex but a stronger platform..
John Reitz profile photo
The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster website deployment
  • Better organization since we can keep most clients under the same umbrella
  • Adobe brand recognition
Jerry Dever profile photo
  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Netsuite SuiteCommerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details