Adobe Connect vs RingCentral

• Shared Templates in Adobe Connect help package content for convenient and consistent delivery of project and training materials.
• Chat pods, poll pods, whiteboards and other features encourage interactivity beyond traditional lecture format.
• Adobe Connect supports many file types, which enables you to pre-load several forms of multimedia for presentations, such as slides, images and video.
• Breakout Rooms enable a project lead or trainer to engage with participants on an individual or small group basis.

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• Fast to deploy - Once we were signed up, we had soft phones ready to start making calls within minutes
• Good variety of platform - VOIP calls are the main purpose, but having teleconferencing, web conferencing, faxing, voicemail, customizable caller ID, and call recording make it a great suite of services
• Good call quality - Depends on internet connection, but we haven't had any concerns about the call quality other than when there was an internet connection problem

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• Slides and images can be pre-loaded and deployed easily, but we have noticed some buffering issues when attempting to show video as a pre-loaded file.
• Shared Templates offer a great way to set up and save multiple pods and layouts, however, we have encountered some issues when attempting to set up and save Breakout Rooms in a Shared Template.
• When demonstrating screen-share tutorials for software, some parts of the application do not always render correctly for the viewer. In our experience, this problem typically occurs with more complex, multi-window applications.

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• If you keep reusing users in the system, it will eventually lead to corruption. Whenever you reassign a phone number, it's best to delete the user and recreate it with the phone number.
• Tracking support tickets could be better and I would like to be able to reopen them instead of creating a new ticket based and old ticket, based on a ticket, based on a ticket, etc.
• They need to polish up their backend in general. We have random errors only they can fix about twice a month for our company size of about 250 extensions.
• Their support chat is just text. It would be great to be able to have an email address so you can forward evidence of issues to them, be able to attach pictures or other files.

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• Flexibility - Every client's needs are different. When you are faced with a meeting that is as simple as slide sharing with audio, or as complex as a major general session with breakout rooms and the ability to view and interact on a wide range of devices, Connect has you covered.
• Ease-Of-Use - With a simple interface that is easy to learn as well as easy to teach, it offers anyone with a wide variety of technological experience the ability to hold a meeting any time or anywhere.
• Bottom Line - The gear required to actually host Adobe Connect can be as simple as a laptop or an iPad. You most likely already have everything you need to host a meeting at your home with very little setup required.

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• It improves connectivity within the company and provides the agency our clients the ability to reach us at any time any where (and allows for our company to bill additional hours to our clients for always being 'on call').

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