What users are saying about

Adobe Connect

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Top Rated
293 Ratings

RingCentral

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Top Rated
97 Ratings

Adobe Connect

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Top Rated
293 Ratings
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Score 7.7 out of 101

RingCentral

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Top Rated
97 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

Adobe Connect is well suited for education. There is a lot of flexibility in designing the meeting room layout and the ability to have breakout rooms is a major advantage over other platforms. For simple meetings that are just there to have webcams so you can see all the meeting participants (rather than a face-to-face), and do not require sharing many documents, Adobe Connect works well but is overkill and other products would suffice.
No photo available

RingCentral

RingCentral is great if making a large volume of calls or all of its services are useful to a business, such as in our case. For users just wanting a softphone (no webinar, telecon, etc.) there are cheaper options available. However, many competitors charge for call time by the minute, which can easily shoot costs way higher than RingCentral if making a lot of calls (our users make around 40 calls/day).
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
RingCentral
High quality audio
Adobe Connect
8.1
RingCentral
High quality video
Adobe Connect
7.6
RingCentral
Low bandwidth requirements
Adobe Connect
5.9
RingCentral
Mobile support
Adobe Connect
6.0
RingCentral

Screen Sharing

Adobe Connect
8.8
RingCentral
Desktop sharing
Adobe Connect
8.8
RingCentral
Whiteboards
Adobe Connect
8.7
RingCentral

Online Meetings / Events

Adobe Connect
8.3
RingCentral
Calendar integration
Adobe Connect
8.3
RingCentral
Meeting initiation
Adobe Connect
8.0
RingCentral
Integrates with social media
Adobe Connect
7.7
RingCentral
Record meetings / events
Adobe Connect
8.8
RingCentral
Slideshows
Adobe Connect
8.9
RingCentral

Online Events Collaboration

Adobe Connect
8.9
RingCentral
Live chat
Adobe Connect
9.0
RingCentral
Audience polling
Adobe Connect
9.2
RingCentral
Q&A
Adobe Connect
8.5
RingCentral

Online Events Security

Adobe Connect
8.6
RingCentral
User authentication
Adobe Connect
8.4
RingCentral
Participant roles & permissions
Adobe Connect
8.5
RingCentral
Confidential attendee list
Adobe Connect
9.0
RingCentral

Cloud PBX

Adobe Connect
RingCentral
8.4
Hosted PBX
Adobe Connect
RingCentral
9.4
Multi-level Interactive Voice Response (IVR)
Adobe Connect
RingCentral
8.1
User templates
Adobe Connect
RingCentral
8.1
Call reports
Adobe Connect
RingCentral
7.9
Directory of employee names
Adobe Connect
RingCentral
8.6

Call Management

Adobe Connect
RingCentral
8.8
Answering rules
Adobe Connect
RingCentral
8.5
Call recording
Adobe Connect
RingCentral
8.8
Call park
Adobe Connect
RingCentral
8.6
Call screening
Adobe Connect
RingCentral
9.0
Message alerts
Adobe Connect
RingCentral
8.9

VoIP system collaboration

Adobe Connect
RingCentral
8.6
Video conferencing
Adobe Connect
RingCentral
8.6
Audio conferencing
Adobe Connect
RingCentral
8.5

Mobile apps

Adobe Connect
RingCentral
9.1
Mobile app for iOS
Adobe Connect
RingCentral
8.8
Mobile app for Android
Adobe Connect
RingCentral
9.4

Pros

  • Shared Templates in Adobe Connect help package content for convenient and consistent delivery of project and training materials.
  • Chat pods, poll pods, whiteboards and other features encourage interactivity beyond traditional lecture format.
  • Adobe Connect supports many file types, which enables you to pre-load several forms of multimedia for presentations, such as slides, images and video.
  • Breakout Rooms enable a project lead or trainer to engage with participants on an individual or small group basis.
Sean McCarty profile photo
  • Fast to deploy - Once we were signed up, we had soft phones ready to start making calls within minutes
  • Good variety of platform - VOIP calls are the main purpose, but having teleconferencing, web conferencing, faxing, voicemail, customizable caller ID, and call recording make it a great suite of services
  • Good call quality - Depends on internet connection, but we haven't had any concerns about the call quality other than when there was an internet connection problem
No photo available

Cons

  • Slides and images can be pre-loaded and deployed easily, but we have noticed some buffering issues when attempting to show video as a pre-loaded file.
  • Shared Templates offer a great way to set up and save multiple pods and layouts, however, we have encountered some issues when attempting to set up and save Breakout Rooms in a Shared Template.
  • When demonstrating screen-share tutorials for software, some parts of the application do not always render correctly for the viewer. In our experience, this problem typically occurs with more complex, multi-window applications.
Sean McCarty profile photo
  • If you keep reusing users in the system, it will eventually lead to corruption. Whenever you reassign a phone number, it's best to delete the user and recreate it with the phone number.
  • Tracking support tickets could be better and I would like to be able to reopen them instead of creating a new ticket based and old ticket, based on a ticket, based on a ticket, etc.
  • They need to polish up their backend in general. We have random errors only they can fix about twice a month for our company size of about 250 extensions.
  • Their support chat is just text. It would be great to be able to have an email address so you can forward evidence of issues to them, be able to attach pictures or other files.
Justin Bongard profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
Given our recent success with Adobe Connect in deploying enterprise-wide training solutions and our subsequent investment in on-boarding designers and facilitators to deploy additional projects using it, I can see no reason we would not renew or change to another provider at this time. While Adobe Connect is a sophisticated solution, the learning curve is not nearly as steep comparable to other products, which has helped us quickly expand our use of it across the company.
Sean McCarty profile photo
RingCentral8.6
Based on 7 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard profile photo

Usability

Adobe Connect9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty profile photo
RingCentral8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We looked at GoToMeeting and WebEx, and for our size and the number of sessions we do, they did not make as much sense financially. Although Adobe Connect may seem like it requires a lot of money up front, the others make up for it in the end because of additional charges for meetings over a certain size, etc. We also preferred the interface of Adobe Connect as well as the high-quality recordings and server storage.
No photo available
Vonage and RingCentral stacked up evenly up until it came time for the conference bridge feature. Vonage, as of February 2017, offered all the features of RingCentral at a competitive price. For the conference bridge, which was a big driver in the decision, they only offered 1 bridge at $14.99/month + $.03/minute charge. Based on our historical data, we used on average 5,000 minutes monthly and would have paid an additional $150/month with Vonage. With RingCentral, they include a conference bridge for each user in the monthly price per line. This gave us savings and flexibility with each user having their own line.
Denis Borja profile photo

Return on Investment

  • Flexibility - Every client's needs are different. When you are faced with a meeting that is as simple as slide sharing with audio, or as complex as a major general session with breakout rooms and the ability to view and interact on a wide range of devices, Connect has you covered.
  • Ease-Of-Use - With a simple interface that is easy to learn as well as easy to teach, it offers anyone with a wide variety of technological experience the ability to hold a meeting any time or anywhere.
  • Bottom Line - The gear required to actually host Adobe Connect can be as simple as a laptop or an iPad. You most likely already have everything you need to host a meeting at your home with very little setup required.
Michael Smith profile photo
  • It improves connectivity within the company and provides the agency our clients the ability to reach us at any time any where (and allows for our company to bill additional hours to our clients for always being 'on call').
Casey Gold profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details