Adobe Connect vs RingCentral

• Polling
• Lots of 3rd party add ons available
• desktop sharing

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• Simple user and group management. Setting up users, call queues, phone menus, etc., is so easy and simple. I have done in seconds on one menu what used to take 30+ minutes in my old Cisco system.
• Users can be reached anywhere using one number. We have a lot of remote users and you don't realize that they're not in the office because the mobile app that they can use outside the office provides a seamless experience.
• Faxing is a breeze! Unfortunately, we deal with a lot of entities who still use fax to transmit documents. Having each user's phone number being able to send and receive faxes has improved their efficiency and saved us money. We no longer have to pay for a third party fax service and the user interface is so intuitive, even our most technologically illiterate users are excelling at it!

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• User Interface is dated
• Setting up meeting is cumbersome, many of our instructors get confused by it
• Being able to download recording to local computer is way over due

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• Technical support can be difficult to deal with as they seem to want to get you out of their hair ASAP. Regular user support seems fine.
• Soft phone and mobile app are easy to update, but have caused various issues with phone registration and they can force you to update due to discontinuing versions.
• Some functions from the soft phone and mobile app are not as easy to use as the physical handset due to lack of function keys, like paging for example.

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• Flexibility - Every client's needs are different. When you are faced with a meeting that is as simple as slide sharing with audio, or as complex as a major general session with breakout rooms and the ability to view and interact on a wide range of devices, Connect has you covered.
• Ease-Of-Use - With a simple interface that is easy to learn as well as easy to teach, it offers anyone with a wide variety of technological experience the ability to hold a meeting any time or anywhere.
• Bottom Line - The gear required to actually host Adobe Connect can be as simple as a laptop or an iPad. You most likely already have everything you need to host a meeting at your home with very little setup required.

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• Avoid hiring support for our phone system saving us money- since it's VOIP we haven't had to rewire new offices or remote sites- we are a smaller company so these expenses can add up.
• Call quality can suffer sometimes, but it's not been a major issue yet.

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