RUN powered by ADP is a benefits administration and payroll platform for small businesses with light additional HR features. It runs on a cloud-based platform with mobile accessibility.
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QuickBooks Online
Score 8.0 out of 10
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QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
District Markets Director at Johns, Bruen and Haag
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Considered Both Products
RUN Powered by ADP®
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Director
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Convenient, easy and provide professional help and access. We used other products offering payroll processing and reporting services, but I like ADP more because it's easy to use, simple to navigate, and have professional assistance available to help when needed and to make …
Looking at the features offered (even if we don't utilize them all), we felt that RUN Powered by ADP was a better value for us. We liked the idea of having the support of a well-tenured business at our fingertips. Other payroll providers do not have the longevity or the scope …
We were recommended to use this service, we had a local person we discussed doing our payroll and she refused and pointed us here, and this has been simple reasonably price and SUPER EASY on me!
Both Gusto & QuickBooks payroll are fine options if you only have a few employees all in one location and rarely make any changes. I switched many of my clients from those platforms because of the increase in remote employees working in different states and the lack of support …
We chose RUN because our contact at Bank of America suggested it as our best option and we got a discount due to the partnership between Bank of America and ADP
RUN Powered by ADP® was recommended by our accountant. Quickbooks really left us owing taxes and a lot of pending items with the IRS. Really hoping RUN Powered by ADP® is more on top of that.
Customer service is superior by far! I get very quick assistance and explanations from the RUN Powered by ADP® team each and every time I interact with them.
RUN Powered by ADP® fixed all our payroll and timekeeping snafus. The process is mainstreamed and integrated. We were assigned a specific account rep for our initial two months who answered every question and tweaked the system to our needs. QuickBooks was challenging to deal …
I went from RUN to workforce now and see now that it was a very bad decision. I enjoy not having to do things with regard to inputting new hires, etc. I am hoping RUN can adopt the option of sending an email to new hires that allows them to put their own information in similar …
The only other service we used was CertiPay. They handled our payroll services prior to ADP. I do like how when help was needed I was able to email them & I would receive a response immediately. They also ran any reports that I needed for them to run. However, when I would …
I selected RUN Powered by ADP®, not just for the payroll features. They gave us great retirement solutions for our employees and also saved us money on our business insurance that we carry including workers comp. They are a complete solution.
We used Wells Fargo's payroll service before ADP, and it was good. When ADP acquired that business from Wells Fargo, the process of submitting our payroll became even easier. My sense is that ADP may have the highest degree of HR integration of the payroll systems I have worked …
ADP is the largest provider of payroll. It can be expensive if you only have 1-2 employees but as your payroll scales, the costs decrease on a per employee basis. This though is typical for most providers.
ADP is more robust and has all the features that my clients need. It is easier to have ADP for all my clients than have to deal with several. The cost savings for Paychex usually means I have to go to another vendor to do something that I do not have to do with ADP.
While I still use QuickBooks for other accounting and bookkeeping uses, RUN was a lot more user-friendly when it came to payroll. It was cheaper and I felt that the help/assistance was much better, that if I did run into any issues, I would have an answer very quickly.
I prefer Run to QuickBooks in all aspects except price. However, the quality of the ADP product is worth the premium if the customer can afford it. Run is very comparable to Workforce Now in its core function but is obviously less robust in terms of functionality.
When we hire remote workers, living in other states, RUN Powered by ADP has been supportive and an excellent resource. We know we can contact them with questions and they will set us in the right direction. From how to get set up in other states (with specific contact information) to general questions, they've been great.
It seems Intuit is more interested in generating revenue than taking care of their customers. After only 28 (working) days using it, I've had to call for Help 23 times, and, in my experience, only spoken to 2 people who had an understanding of basic accounting practices and the ramifications of some of their suggested fixes on the General Ledger.
Being a small company and as a designated owner, the employee who processes payroll is the only person that gets the notification that payroll is submitted. As the "Owner," it would be best if the "owner" could also get a copy of the processing of payroll. I have to log in to review what was actually submitted...so if incorrect and I miss checking immediately, an employee could be paid incorrectly.
The PTO / vacation accrual product does not have the ability to provide a "liability" report of what the accrual balances owed are. I started using the product only to find out that a liability report was not available, nor could it be created.
Employee change form is only available after payroll is submitted. It would be more helpful to have the change form available before submission so any potential incorrect changes could be identified before running a final payroll.
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
While QuickBooks Online is generally easy to navigate, there are some features and functions that often require a Google search in order to find out where they are actually hidden. Additionally, there are some simple customization features that are surprisingly not available for an otherwise advanced program (e.g. only having a pool of 4 fonts to choose from, only having 4 very limited templates for invoicing, not color selection, etc). While I would say that about 75% of users shouldn't have a problem finding their way around with basic functions, there is a learning curve if you want to be able to dive into some of the more useful features, almost to the point that you need to have a dedicated account manager in order to use QuickBooks Online most effectively.
I have never had an instance of an outage. It is always available as I have added data while travelling, on weekends, and in after work hours. Retrieving pdf's is also available at any time for employees and benefit participants.
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
While Paychex Flex was a decent payroll processing product, the customer service support was terrible. We were unable to reach our assigned payroll support team member constantly. If we had issues that were not pressing, we would send a quick email to get insight or to be addressed and it would go unanswered for WEEKS. This was extremely frustration as while it may not have been pressing at the time, but due to the length of time, it can grow into a snowballing effect.
I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Our client list tripled in less than two years because current clients spoke positively of ADP
Since our client list tripled, so did our revenue which was a tremendous increase
ADP is one of the best in the market so when we're selling the payroll package to potential clients, they usually know who ADP is and they already have positive ideas about it
It has created a lot of cost and in-efficiency whenever we need to talk to support.
I spent a lot of time setting up their automatic reminders for past due invoices and it worked for a couple of months and then it stopped. It's currently being worked on by their tech team but it has been months and it is still not working. It would have saved me a lot of time.
Their multi-currency saves time in sending invoices abroad but it's limiting when a customer wants an invoice in USD instead of a foreign currency so I have to set up different customer accounts for different currencies.
