ADP SmartCompliance vs. PRO Unlimited Wand VMS

There has been much end user improvement on this site over the 3 years that I have been using it. I really appreciate the focus and attention ADP has place on making this a user friendly site so that their customers can better navigate their payroll tax issues. I look forward to the additional features that will be added in another three years time. I really am able to be quite efficient within my role because of the ease of use of this site.

Incentivized

When working with a VMS or MSP I must say PRO is one of the best to use. You are able to manage multiple clients within the same portal, very user-friendly, able to go to one location for all recruitment needs, management needs, sales and accounting needs. It helps organize recruitment needs and make sure that candidates are within budget. With this program, I do not have to worry about aging reports or outstanding invoices

Incentivized

• It helps us identify our employees who entered their account information incorrectly and get the payment reissued to them as quickly as possible.
• It helps us quickly and securely issue payment to employees who terminate.
• We efficiently get our garnishments processed to remain compliant.

Incentivized

• As compared to other VMSs out there, Wand does allow for more information to be entered. In particular, I don't like when there are little to no free-form fields in a VMS, as you cannot truly explain a candidate's experiences without free-form entry.
• Notifications actually explain what is happening. Some VMSs send notifications that require you to login to see the activity. It's nice to see the info come directly to me in an email.

Incentivized

• ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
• It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
• While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.

• It would be helpful in the beginning to see if the opportunity is exempt or non-exempt
• The timing out of session could be extended a few more minutes longer
• When adding a candidates email
• Easier way to update a candidates profile and updated resume

Incentivized

There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.

Incentivized

For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.

We have never experienced unavailability with ADP. They communicate promptly when there is a holiday or if the system is down for maintenance. The maintenance schedule is during times when it is least used

If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.

As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.

Incentivized

I haven't participated in in-person training yet.

Incentivized

They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.

Currently all electronic copies of our returns have to be downloaded one at a time. There should be a way to download all returns for a quarter in a zip file or single download.

Incentivized

ADP SmartCompliance was easily integrated with WFN and all of our employee data was in one place. We saw this as an advantage instead of having to log into multiple platforms, everything was quickly accessible to respond to a VOE or claim.

Incentivized

Again, I didn't specifically select the Wand system; our client selected it, and I work with it. However, I have used several VMSs as well, so I feel as though I can compare from a user perspective. Wand isn't great - I prefer Fieldglass for sure, mostly for it's simplicity. IQNavigator, Beeline, and PeopleFluent are all similar to Wand in that they tend to be over-complicated, with a lot of steps involved in the submittal process that aren't relevant to the hiring process. And none are all that intuitive. However, in my experience, the people at PRO are top-notch, and more helpful than almost any others from other VMSs with whom I have worked. I'm not sure if that is strictly a function of the client environment, or PRO itself, but it's worth remarking on.

Incentivized

ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.

• The customer service phone service for the ADP Wisely service is very bad. No understanding or a language barrier is a very difficult service to deal with. Also working with them to correct a situation was impossible. It is basically non existent.

Incentivized

• Saves time on all aspects of organization
• Only negative is that there is not a real connection with the managers from a Recruitment or Sales point of view - but understand they are prob bombarded by sales calls
• Very helpful tool to keep process and procedures in place

Incentivized