What users are saying about

ADP Workforce Now

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484 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
3 Ratings
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Score 9.5 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

PeopleHR People

The system allows us to make informed decisions through the accurate reporting capabilities which are a great help when dealing with complex people issues. The reports are accurate and are great for situations such as absence reporting.
Amy Duignan (Assoc CIPD) profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
PeopleHR People
6.2
Employee demographic data
ADP Workforce Now
8.1
PeopleHR People
10.0
Employment history
ADP Workforce Now
8.1
PeopleHR People
7.5
Job profiles and administration
ADP Workforce Now
7.7
PeopleHR People
7.4
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
PeopleHR People
4.4
Organizational charting
ADP Workforce Now
6.7
PeopleHR People
4.4
Organization and location management
ADP Workforce Now
7.4
PeopleHR People
4.9
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
PeopleHR People
4.9

Payroll Management

ADP Workforce Now
8.1
PeopleHR People
6.0
Pay calculation
ADP Workforce Now
8.7
PeopleHR People
7.0
Support for external payroll vendors
ADP Workforce Now
7.5
PeopleHR People
5.0
Benefit plan administration
ADP Workforce Now
8.0
PeopleHR People
5.0
Direct deposit files
ADP Workforce Now
8.6
PeopleHR People
5.0
Salary revision and increment management
ADP Workforce Now
7.8
PeopleHR People
8.0
Reimbursement management
ADP Workforce Now
7.8
PeopleHR People

Leave and Attendance Management

ADP Workforce Now
8.1
PeopleHR People
9.0
Approval workflow
ADP Workforce Now
8.1
PeopleHR People
9.5
Balance details
ADP Workforce Now
8.1
PeopleHR People
9.5
Annual carry-forward and encashment
ADP Workforce Now
8.1
PeopleHR People
8.0

Employee Self Service

ADP Workforce Now
8.2
PeopleHR People
9.0
View and generate pay and benefit information
ADP Workforce Now
8.7
PeopleHR People
7.0
Update personal information
ADP Workforce Now
8.7
PeopleHR People
9.5
View company policy documentation
ADP Workforce Now
8.5
PeopleHR People
10.0
Employee recognition
ADP Workforce Now
7.6
PeopleHR People
10.0
View job history
ADP Workforce Now
7.6
PeopleHR People
8.5

Asset Management

ADP Workforce Now
6.0
PeopleHR People
Tracking of all physical assets
ADP Workforce Now
6.0
PeopleHR People

HR Reporting

ADP Workforce Now
7.0
PeopleHR People
7.6
Report builder
ADP Workforce Now
7.1
PeopleHR People
9.0
Pre-built reports
ADP Workforce Now
7.0
PeopleHR People
7.9
Ability to combine HR data with external data
ADP Workforce Now
7.0
PeopleHR People
6.0

Onboarding

ADP Workforce Now
5.5
PeopleHR People
6.3
New hire portal
ADP Workforce Now
6.1
PeopleHR People
6.1
Manager tracking tools
ADP Workforce Now
4.8
PeopleHR People
6.5

Performance and Goals

ADP Workforce Now
7.7
PeopleHR People
7.0
Corporate goal setting
ADP Workforce Now
7.6
PeopleHR People
7.0
Individual goal setting
ADP Workforce Now
7.8
PeopleHR People
7.0
Line-of sight-visibility
ADP Workforce Now
7.6
PeopleHR People
7.0
Performance tracking
ADP Workforce Now
7.9
PeopleHR People
7.0

Performance Management

ADP Workforce Now
7.4
PeopleHR People
6.1
Performance plans
ADP Workforce Now
7.6
PeopleHR People
9.0
Performance improvement plans
ADP Workforce Now
7.4
PeopleHR People
6.0
Review status tracking
ADP Workforce Now
7.6
PeopleHR People
6.0
Review reminders
ADP Workforce Now
7.3
PeopleHR People
6.5
Multiple review frequency
ADP Workforce Now
7.2
PeopleHR People
3.0

Succession Planning

ADP Workforce Now
6.0
PeopleHR People
Create succession plans/pools
ADP Workforce Now
5.8
PeopleHR People
Candidate ranking
ADP Workforce Now
5.8
PeopleHR People
Candidate search
ADP Workforce Now
6.3
PeopleHR People
Candidate development
ADP Workforce Now
6.2
PeopleHR People

Recruiting / ATS

ADP Workforce Now
6.6
PeopleHR People
8.9
Job Requisition Management
ADP Workforce Now
7.9
PeopleHR People
9.5
Company Website Posting
ADP Workforce Now
7.5
PeopleHR People
10.0
Publish to Social Media
ADP Workforce Now
7.3
PeopleHR People
10.0
Job Search Site Posting
ADP Workforce Now
6.6
PeopleHR People
5.6
Duplicate Candidate Prevention
ADP Workforce Now
2.3
PeopleHR People
9.0
Applicant Tracking
ADP Workforce Now
7.2
PeopleHR People
9.5
Notifications and Alerts
ADP Workforce Now
7.5
PeopleHR People
9.0

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Complex reporting is made easy through the reporting capabilities of the system. We have been using reports for the past year and absolutely trust the accuracy of the data produced. The reports are generated easily through the system and can be exported into an editable Excel spreadsheet which is great.
  • The self-service of data is great for freeing up HR time. Employees can update their personal information themselves quickly and easily.
  • The App is a great feature of People HR. A large proportion of our employees work in our warehouse and as such don't have their own computer at work. The app allows those employees easy access to the system on the go.
Amy Duignan (Assoc CIPD) profile photo

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • The system tends to be particularly slow on Monday mornings and sometimes can be down for a couple of hours at a time which is frustrating for employees
  • The naming of the tabs isn't as clear as they could be. For example, reports are called Queries. Makes getting used to
  • The org chart isn't very user-friendly, would be better to be able to export department by department
Amy Duignan (Assoc CIPD) profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
We observed 3 other products and PeopleHR had more to the product for a much lower cost when we compared.
Claire Isherwood profile photo

Return on Investment

  • ADP Workforce Now is a working partner. Utilizing the product has saved time and money for our accounting department.
  • The timekeeping program allows us to utilize department and job tracking.
  • The custom reporting options and having all of the employee related functions in one program, helps to generate information and reports that used to take hours to pull together.
Stewart Melanie profile photo
  • The system has freed up time of our administrators allowing them to get involved in more and develop themselves within the department
  • The data allows us to accurately report on absence which has supported the development of a new absence management process
Amy Duignan (Assoc CIPD) profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

PeopleHR People

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details