What users are saying about

JIRA

Top Rated
1148 Ratings

Agiloft Custom Workflow/BPM

2 Ratings
Score 10 out of 101

JIRA

Top Rated
1148 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

Agiloft Custom Workflow/BPM

Agiloft is perfect for managing requisitions, linking those requisitions to their appropriate contracts (and getting the contracts directly executed via DocuSign or Adobe), notifications on upcoming renewals, spend tracking, trend analysis, contractor access management and ticket automation, audits, and much more. The tool flexible enough to integrate with other platforms but users need to be made aware of the requirements/limitations of the integrations.
Carly Cockman profile photo

JIRA

JIRA is perfect for planning and tracking the work of different teams in a company. However, it's a really big tool with a lots of features and therefore, it makes sense to use other project management tools besides it. E.g. we're using JIRA for our IT tasks for which it's suited just perfectly while were using projectplace in the design team which does the job much better in a small team with tasks that are not very complex to specify.
Fabian Kuhn profile photo

Pros

  • Ease of use for both end users and administrators
  • Limitless workflow development to automate processes
  • Flexibility to integrate with other software platforms
Carly Cockman profile photo
  • It is a well-known and recognized issue tracking tool.
  • It is extremely customizable, both in terms of customization of the tickets themselves as well as how one can apply workflows to manage your process.
  • Given its wide usage in the market, there are a number of 3rd party plugins/integrations available for JIRA; you can tie it to your repository and have an integrated view of development within the issue tracking tool (for example).
Jonathan Mendelson profile photo

Cons

  • We have a history of quick but unhelpful responses from customer support. Fortunately, we are able to work with our implementation specialist when support tickets require escalation. There is a clear eagerness to assist, but the communication from support lacks depth. You have to be extremely specific with your desired resolution.
Carly Cockman profile photo
  • Two layers of depth. Currently there are only issues, and sub issues. This causes problems when importing project schedules. We have found a creative solution, but the functionality of having multiple layers of issues is missed.
  • Programmed in Java. One of JIRA's strengths is also its greatest weakness in my mind. The fact that it is written in Java means it is tricky to deploy in cloud based solutions. Java requires multiple threads and a large chunk of memory, making it expensive to deploy in the cloud. Personally I would love to see a compiled version of Atlassian projects that have been optimized for different architectures. This will greatly improve performance and decrease the impact on CPU and memory resources.
  • More effective scheduled backup system. Atlassian recommends creating your own backup solution for Jira and other projects. While this does encourage people to tailor their solution to their needs, it does burn smaller companies and Admins that are less familiar with the system.
Andrew Meyer profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
JIRA5.2
Based on 33 answers
It is a highly flexible, feature rich, cost competitive software package
Gabe Judson profile photo

Usability

No score
No answers yet
No answers on this topic
JIRA7.7
Based on 6 answers
I would give it a 10 but it doesn't read my mind yet
Tracy Walton profile photo

Support

No score
No answers yet
No answers on this topic
JIRA8.9
Based on 2 answers
I used to get immediate support from the Jira helpdesk; also most of my issues are already explained in the user manual which is really helpful.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

Implementation

No score
No answers yet
No answers on this topic
JIRA9.0
Based on 1 answer
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic profile photo

Alternatives Considered

No answers on this topic
JIRA is the ultimate in project management software. Nothing else out there comes close to a complete solution that is customization the way you want, and integrates with almost every other application out there.You can write custom reports, you can set up workflows the way you need, and it's got a nice looking UI to top it off.
Richard Rout profile photo

Return on Investment

  • Agiloft has streamlined the requisitioning process and eliminated manual effort and repetitive low-value tasks.
  • We now have a single source of truth for our SOC audits.
Carly Cockman profile photo
  • Task Management
  • Reporting Benefits
  • Communication Enhancement
  • File Sharing
Jesse Brand profile photo

Pricing Details

Agiloft Custom Workflow/BPM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

JIRA

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details