What users are saying about
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41 Ratings
2 Ratings

Aircall

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41 Ratings
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Score 7.4 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Aircall

I can trace all my customers calls and call them back if needed. In case the office is closed, my customers can leave a message that I can listen to, download and share. The voicemail message can be customized, all working hours can be customized and the app is very intuitive. I also installed it on my phone so I can answer phone calls from my smartphone.
Anonymous | TrustRadius Reviewer

DialSource

Dialsource is great for any application where the business is using Salesforce.com. It helps with the dialing of the phone, leaving preset voicemails, speeding up the client call back response time and documenting client interaction in Salesforce.com. I recommend it to my realtor partners, and their teams, as a way to create more business contacts and interactions.
Mark Coffman | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Aircall
7.2
DialSource
Hosted PBX
Aircall
8.0
DialSource
Multi-level Interactive Voice Response (IVR)
Aircall
7.6
DialSource
User templates
Aircall
5.0
DialSource
Call reports
Aircall
7.3
DialSource
Directory of employee names
Aircall
8.0
DialSource

Call Management

Aircall
6.8
DialSource
Answering rules
Aircall
7.4
DialSource
Call recording
Aircall
8.0
DialSource
Call park
Aircall
4.0
DialSource
Call screening
Aircall
7.4
DialSource
Message alerts
Aircall
7.3
DialSource

VoIP system collaboration

Aircall
7.7
DialSource
Audio conferencing
Aircall
7.7
DialSource

Mobile apps

Aircall
7.6
DialSource
Mobile app for iOS
Aircall
8.0
DialSource
Mobile app for Android
Aircall
7.2
DialSource

Pros

Aircall

  • Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
  • Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
  • Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
Neesha Melendez | TrustRadius Reviewer

DialSource

  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
Rob Morris | TrustRadius Reviewer

Cons

Aircall

  • No schedule for bank holidays
  • No feature to update more than one phone line at the same time
  • Admins don't have access to the timeline of a call to see with which agent it rang
  • Missing agent-specific stats when your phone lines are organized in teams
  • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Anonymous | TrustRadius Reviewer

DialSource

  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer

Support Rating

Aircall

Aircall 9.7
Based on 4 answers
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
Anonymous | TrustRadius Reviewer

DialSource

DialSource 10.0
Based on 2 answers
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer

Alternatives Considered

Aircall

Groove was easily integrated with Salesforce CRM and meant that certain administrative tasks were a lot easier and less time consuming to do. The standalone dialer application (Windows) is easier to use than the Groove dialer, and uses far less resources. The addition of contacts straight into the dialer application is also very handy.
Nico Labuschagne | TrustRadius Reviewer

DialSource

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer

Return on Investment

Aircall

  • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
  • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
  • The only positive impact has been the collaborative experience and being able to maintain a virtual office
Nico Labuschagne | TrustRadius Reviewer

DialSource

  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
Rob Morris | TrustRadius Reviewer

Screenshots

Pricing Details

Aircall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Aircall Editions & Modules

Edition
Essentials$301
Professional$501
CustomContact sales team
  1. per user/per month
Additional Pricing Details

DialSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

DialSource Editions & Modules

Additional Pricing Details
Please contact us to learn more and review pricing options for your organization.

Rating Summary

Likelihood to Recommend

Aircall
8.0
DialSource
10.0

Support Rating

Aircall
9.7
DialSource
10.0

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