What users are saying about
Top Rated
69 Ratings
4 Ratings
Top Rated
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Feature Set Ratings

    Cloud PBX

    7.2

    Aircall

    72%

    DialSource

    Feature Set Not Supported
    N/A
    Aircall ranks higher in 5/5 features

    Hosted PBX

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    User templates

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Call reports

    7.7
    77%
    19 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.3
    83%
    17 Ratings
    N/A
    0 Ratings

    Call Management

    6.8

    Aircall

    68%

    DialSource

    Feature Set Not Supported
    N/A
    Aircall ranks higher in 5/5 features

    Answering rules

    8.1
    81%
    23 Ratings
    N/A
    0 Ratings

    Call recording

    8.9
    89%
    22 Ratings
    N/A
    0 Ratings

    Call park

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Call screening

    6.6
    66%
    18 Ratings
    N/A
    0 Ratings

    Message alerts

    6.3
    63%
    19 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    6.9

    Aircall

    69%

    DialSource

    Feature Set Not Supported
    N/A
    Aircall ranks higher in 1/1 features

    Audio conferencing

    6.9
    69%
    15 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.0

    Aircall

    80%

    DialSource

    Feature Set Not Supported
    N/A
    Aircall ranks higher in 2/2 features

    Mobile app for iOS

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    14 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • DialSource is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.9

    Aircall

    69%
    25 Ratings
    9.5

    DialSource

    95%
    4 Ratings

    Support Rating

    9.8

    Aircall

    98%
    4 Ratings
    10.0

    DialSource

    100%
    2 Ratings

    Likelihood to Recommend

    Aircall

    Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!
    Anonymous | TrustRadius Reviewer

    DialSource

    A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
    Andres Pirela Loyo | TrustRadius Reviewer

    Pros

    Aircall

    • Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
    • Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
    • Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
    Neesha Melendez | TrustRadius Reviewer

    DialSource

    • It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
    • A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
    • It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
    Cilia Flores | TrustRadius Reviewer

    Cons

    Aircall

    • No schedule for bank holidays
    • No feature to update more than one phone line at the same time
    • Admins don't have access to the timeline of a call to see with which agent it rang
    • Missing agent-specific stats when your phone lines are organized in teams
    • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
    Anonymous | TrustRadius Reviewer

    DialSource

    • I don't see any areas of improvement at this time.
    Mark Coffman | TrustRadius Reviewer

    Pricing Details

    Aircall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    Aircall Editions & Modules

    Edition
    Essentials$301
    Professional$501
    CustomContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    DialSource

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    DialSource Editions & Modules

    Additional Pricing Details
    Please contact us to learn more and review pricing options for your organization.

    Support Rating

    Aircall

    Aircall 9.8
    Based on 4 answers
    We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
    Anonymous | TrustRadius Reviewer

    DialSource

    DialSource 10.0
    Based on 2 answers
    If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
    Mark Coffman | TrustRadius Reviewer

    Alternatives Considered

    Aircall

    We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
    Anonymous | TrustRadius Reviewer

    DialSource

    DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
    Rob Morris | TrustRadius Reviewer

    Return on Investment

    Aircall

    • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
    • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
    • The only positive impact has been the collaborative experience and being able to maintain a virtual office
    Nico Labuschagne | TrustRadius Reviewer

    DialSource

    • We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.
    Andres Pirela Loyo | TrustRadius Reviewer

    Screenshots

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