What users are saying about
Top Rated
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 69 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
Cloud PBX
7.2
Aircall
72%
DialSource
Feature Set Not Supported
N/A
Aircall ranks higher in 5/5 features
Aircall ranks higher in 5/5 features
Hosted PBX
8.0
80%
1 Rating
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
7.0
70%
15 Ratings
N/A
0 Ratings
User templates
5.0
50%
1 Rating
N/A
0 Ratings
Call reports
7.7
77%
19 Ratings
N/A
0 Ratings
Directory of employee names
8.3
83%
17 Ratings
N/A
0 Ratings
Call Management
6.8
Aircall
68%
DialSource
Feature Set Not Supported
N/A
Aircall ranks higher in 5/5 features
Aircall ranks higher in 5/5 features
Answering rules
8.1
81%
23 Ratings
N/A
0 Ratings
Call recording
8.9
89%
22 Ratings
N/A
0 Ratings
Call park
4.0
40%
1 Rating
N/A
0 Ratings
Call screening
6.6
66%
18 Ratings
N/A
0 Ratings
Message alerts
6.3
63%
19 Ratings
N/A
0 Ratings
VoIP system collaboration
6.9
Aircall
69%
DialSource
Feature Set Not Supported
N/A
Aircall ranks higher in 1/1 features
Aircall ranks higher in 1/1 features
Audio conferencing
6.9
69%
15 Ratings
N/A
0 Ratings
Mobile apps
8.0
Aircall
80%
DialSource
Feature Set Not Supported
N/A
Aircall ranks higher in 2/2 features
Aircall ranks higher in 2/2 features
Mobile app for iOS
8.0
80%
17 Ratings
N/A
0 Ratings
Mobile app for Android
8.0
80%
14 Ratings
N/A
0 Ratings
Attribute Ratings
- DialSource is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
6.9
Aircall
69%
25 Ratings
9.5
DialSource
95%
4 Ratings
Support Rating
9.8
Aircall
98%
4 Ratings
10.0
DialSource
100%
2 Ratings
Likelihood to Recommend
Aircall
Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!

Verified User
General Manager in Customer Service
Construction Company, 11-50 employeesDialSource
A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
Director of Residential Sales
Green Lawn FertilizingConsumer Services, 201-500 employees
Pros
Aircall
- Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
- Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
- Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
Customer Support
SDI STORESRetail, 11-50 employees
DialSource
- It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
- A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
- It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
Head of Community
MiroComputer Software, 1001-5000 employees
Cons
Aircall
- No schedule for bank holidays
- No feature to update more than one phone line at the same time
- Admins don't have access to the timeline of a call to see with which agent it rang
- Missing agent-specific stats when your phone lines are organized in teams
- If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold

Verified User
Employee in Customer Service
Insurance Company, 51-200 employeesDialSource
- I don't see any areas of improvement at this time.
Senior Mortgage Loan Officer
Pike Creek Mortgage Services, Inc.Real Estate, 51-200 employees
Pricing Details
Aircall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
Aircall Editions & Modules
Edition
Essentials | $301 |
---|---|
Professional | $501 |
Custom | Contact sales team |
- per user/per month
- none
Additional Pricing Details
—DialSource
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—DialSource Editions & Modules
—
Additional Pricing Details
Please contact us to learn more and review pricing options for your organization.Support Rating
Aircall
Aircall 9.8
Based on 4 answers
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.

Verified User
Manager in Customer Service
Media Production Company, 1-10 employeesDialSource
DialSource 10.0
Based on 2 answers
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Senior Mortgage Loan Officer
Pike Creek Mortgage Services, Inc.Real Estate, 51-200 employees
Alternatives Considered
Aircall
We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.

Verified User
Manager in Customer Service
Food & Beverages Company, 1-10 employeesDialSource
DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Director of Inside Sales
SimplusMarketing & Advertising, 51-200 employees
Return on Investment
Aircall
- Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
- Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
- The only positive impact has been the collaborative experience and being able to maintain a virtual office
Digital Marketing Consultant
We are TractionMarketing & Advertising, 11-50 employees
DialSource
- We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.
Director of Residential Sales
Green Lawn FertilizingConsumer Services, 201-500 employees