What users are saying about

AirWatch

56 Ratings

Ivanti Endpoint Manager

Top Rated
21 Ratings

AirWatch

56 Ratings
Score 7.1 out of 101

Ivanti Endpoint Manager

Top Rated
21 Ratings
Score 8.9 out of 101

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Likelihood to Recommend

AirWatch

AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company.I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.
Jed Tauber profile photo

Ivanti Endpoint Manager

Simply put, Ivanti Endpoint Manager allows customers to automate and optimize the complex IT processes that are
consuming IT resources and gives IT professionals the tools to work faster and smarter. It enables IT intelligence
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Pros

  • Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
  • Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
  • AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
  • AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.
Jed Tauber profile photo
  • Software Distribution: fast and efficient software distribution / installation, security / virus update
  • Operating System Deployment.
  • Patch management across mixed network environments.
Christian Storb profile photo

Cons

  • Consolidate communication- AirWatch has a tendency to over communicate. I receive about 5 emails a day regarding updates, issues or bug fixes. Unfortunately this leads to some emails being ignored.
  • Make reporting easier to get. I find get a report together is a multi step process. I'd like to see this process become easier in the future.
  • Improve the help menu from within the AirWatch portal. I'd like to see a help menu integrated into the portal as opposed to leaving the portal to read through documentation.
  • Continue to improve the customer service experience. Though it has improved greatly, there is still a little room for improvement. Initial calls to support are exclusively used to open a ticket. Call back times can sometimes be as much as 2 hours.
Jed Tauber profile photo
  • Some functionality could be improved upon.. for instance wake on LAN doesn't always work.
DeForge, Peter profile photo

Likelihood to Renew

AirWatch7.0
Based on 1 answer
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
Kelli Thompson profile photo
Ivanti Endpoint Manager9.0
Based on 1 answer
Landesk Management Suite is an important part of our business. It's a useful tool that does what we need it to do on a daily basis. Landesk support is also improving which is nice to see. Overall the product continues to get better and I recommend it to anyone needing a package with such features.
No photo available

Usability

AirWatch8.0
Based on 1 answer
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Kelli Thompson profile photo
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Reliability and Availability

AirWatch5.0
Based on 1 answer
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Scott Strader profile photo
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Performance

AirWatch5.0
Based on 1 answer
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
Scott Strader profile photo
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Support

AirWatch8.0
Based on 1 answer
They're usually very good. I've talked to any number of techs from level one to level 3. They all seem pretty knowledgeable about the product and how to support it.
Kelli Thompson profile photo
No score
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Implementation

AirWatch7.9
Based on 2 answers
Have your organizational structure and heirarchy outlined. This helps when you are ready to create OU's and subs in AirWatch.
Kelli Thompson profile photo
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Alternatives Considered

It is the most complete tool that accomplishes all business requirements. For us, it was important to have a complete offering capable to attend different use cases with the security required by companies.
Alejandra Paola Fernandez Castro profile photo
I've used SCCM prior but not as extensively LDMS Mainly was to push software & image machines and in that aspect the both function admirably
No photo available

Scalability

AirWatch10.0
Based on 1 answer
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Scott Strader profile photo
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Return on Investment

  • Being able to purchase apps and push to mobile devices has enabled our safety team to quickly identify and deploy purchased applications that serve them in the field.
Ken Austin profile photo
  • Overall a positive ROI, again allows us to quickly manage several thousand remote devices. We don't have time to use an unstable program for this.
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Pricing Details

AirWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Ivanti Endpoint Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details