Alvaria Compliant Outreach vs. Broadvoice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Compliant Outreach
Score 7.2 out of 10
N/A
Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A
Broadvoice
Score 9.1 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Pricing
Alvaria Compliant OutreachBroadvoice
Editions & Modules
No answers on this topic
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Offerings
Pricing Offerings
Alvaria Compliant OutreachBroadvoice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
Alvaria Compliant OutreachBroadvoice
Top Pros
Top Cons
Features
Alvaria Compliant OutreachBroadvoice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Alvaria Compliant Outreach
8.7
4 Ratings
4% above category average
Broadvoice
-
Ratings
Agent dashboard7.04 Ratings00 Ratings
Validate callers9.11 Ratings00 Ratings
Outbound response8.21 Ratings00 Ratings
Call forwarding9.11 Ratings00 Ratings
Click-to-call (CTC)9.11 Ratings00 Ratings
Warm transfer9.11 Ratings00 Ratings
Predictive dialing9.11 Ratings00 Ratings
Interactive voice response9.11 Ratings00 Ratings
REST APIs9.11 Ratings00 Ratings
Call scripts9.11 Ratings00 Ratings
Call tracking9.11 Ratings00 Ratings
Multichannel integration9.11 Ratings00 Ratings
CRM software integration7.02 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Alvaria Compliant Outreach
8.7
2 Ratings
5% above category average
Broadvoice
-
Ratings
Inbound call routing9.11 Ratings00 Ratings
Omnichannel inbound routing9.11 Ratings00 Ratings
Recording9.11 Ratings00 Ratings
Quality management6.02 Ratings00 Ratings
Call analytics9.11 Ratings00 Ratings
Historical reporting9.11 Ratings00 Ratings
Live reporting9.11 Ratings00 Ratings
Customer surveys9.11 Ratings00 Ratings
Customer interaction analytics9.11 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
8.2
94 Ratings
3% above category average
High quality audio00 Ratings8.193 Ratings
High quality video00 Ratings8.229 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
8.3
20 Ratings
6% above category average
Desktop sharing00 Ratings8.320 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
7.9
20 Ratings
1% above category average
Calendar integration00 Ratings8.015 Ratings
Meeting initiation00 Ratings7.918 Ratings
Record meetings / events00 Ratings7.814 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
7.6
16 Ratings
1% below category average
Live chat00 Ratings7.616 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
8.2
33 Ratings
8% above category average
User authentication00 Ratings8.330 Ratings
Participant roles & permissions00 Ratings8.132 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
8.3
98 Ratings
2% above category average
Hosted PBX00 Ratings8.461 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.344 Ratings
Directory of employee names00 Ratings8.382 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
8.3
124 Ratings
2% above category average
Answering rules00 Ratings8.4107 Ratings
Call recording00 Ratings8.477 Ratings
Call park00 Ratings8.397 Ratings
Call screening00 Ratings8.485 Ratings
Message alerts00 Ratings8.6100 Ratings
Business SMS/External Messaging00 Ratings7.844 Ratings
Online Fax00 Ratings8.357 Ratings
Voicemail Transcription00 Ratings7.969 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
7.9
91 Ratings
5% below category average
Mobile app for iOS00 Ratings7.884 Ratings
Mobile app for Android00 Ratings8.148 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Alvaria Compliant Outreach
-
Ratings
Broadvoice
7.9
44 Ratings
4% above category average
Centralized communications management00 Ratings8.437 Ratings
Team messaging00 Ratings7.824 Ratings
Team document sharing00 Ratings7.613 Ratings
Call and meeting analytics00 Ratings7.823 Ratings
Best Alternatives
Alvaria Compliant OutreachBroadvoice
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria Compliant OutreachBroadvoice
Likelihood to Recommend
7.0
(5 ratings)
9.4
(268 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(17 ratings)
Usability
-
(0 ratings)
8.8
(24 ratings)
Availability
-
(0 ratings)
8.7
(2 ratings)
Performance
-
(0 ratings)
7.3
(2 ratings)
Support Rating
9.1
(1 ratings)
8.4
(15 ratings)
In-Person Training
-
(0 ratings)
8.3
(3 ratings)
Online Training
-
(0 ratings)
8.4
(2 ratings)
Implementation Rating
-
(0 ratings)
7.3
(8 ratings)
Configurability
-
(0 ratings)
6.8
(2 ratings)
Product Scalability
-
(0 ratings)
5.9
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
Alvaria Compliant OutreachBroadvoice
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria is well suited for implementing and tracking schedules for employees where strict schedules and timely staffing is important (Call center, retail, etc). Positions that are directly customer-facing are benefitted from an accurate and consistent schedule tracking as there is an hourly workflow to handle. It is less likely to help for positions that have flexible schedules - such as creator work.
Read full review
Broadvoice
Broadvoice is extremely robust and well-suited for a variety of contexts, but I think it excels best in tighter-knit work environments where contacting each other is the main use as opposed to receiving many incoming calls from outside guests. There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.
Read full review
Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Noble uses the same code for either Premise or Cloud, making the decision for us to go 100% Cloud simple. Our industry, like so many others, is looking to migrate to Cloud wherever possible. Deployments in a Cloud environment are much faster, from adding Agent Licenses to implementing additional products in the Noble suite. Noble monitors all servers, and adjusts as necessary, automatically, with courtesy communication to end-user as to what action was taken to prevent any production impacting event.
  • Noble's Enterprise Support is WORLD CLASS, providing 24/7 support. First call resolution is superb, with a "No Hassle" escalation process, all the way to CEO, if necessary. Dedicated Account Management with a tenured group of Level II technicians, assures quick resolution. Enterprise Support comes weekly/bi-weekly meetings to discuss open tickets and opportunities to upgrade to new versions of the product.
  • Customer inspired Road Maps to ensure needs and requirements are met, in a timely manner. Enhancements and product adds are often as a result of customer requests. Noble will tackle one-off requirements for a fee, too.
  • Noble Product Suite is extremely robust, resulting in minimal-to-zero additional vendor requirements, stacking on top of the product. Our IT requirement has been review and consolidates vendors where possible, and bringing Noble into the organization did just that. From Quality Assurance and Compliance to Multi-Session opportunity, Noble reduced the need to engage multiple vendors.
Read full review
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • The system is a little confusing to use because of the segments and packages.
  • The system seems a little outdated compared to workday and is less easy to use.
  • The system doesn't tell you what went wrong in a way that is easy to translate when time off is rejected.
Read full review
Broadvoice
  • Well there is a problem with the connection at times.
  • I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Usability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at
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Reliability and Availability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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Performance
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
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Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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In-Person Training
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
The in-person was done by phone and was GREAT!
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Online Training
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Implementation Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
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Broadvoice
We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.
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Contract Terms and Pricing Model
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Did not assist in the purchase of this system.
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Scalability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
  • Creates a trackable performance for employees to receive direct feedback on ways to improve.
  • Increases time spent by coordinators by creating an additional system along with the payroll scheduling system.
  • Provides easy dispositioning for employees to switch tasks.
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Broadvoice
  • It has saved us so much time with having total control over our setup.
  • It has saved us hundreds of dollars from having to make a technician travel 4 hours to us and 4 hours back for hardware issues.
  • It has given users so much more flexibility when travelling between locations and being out of office for trade shows.
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.