What users are saying about

Amazon Chime

14 Ratings

Genesys PureCloud<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

46 Ratings

Amazon Chime

14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Genesys PureCloud<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy profile photo

Genesys PureCloud

The technology and ease of use is great for our team of older nurses. There are a lot of visual pictures that easily guide you through your use of the system. Our customers often comment that there is a lag in the communication and when they are anxious and in a hurry it frustrates them.
Cassie Latta profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.3
Genesys PureCloud
High quality audio
Amazon Chime
9.0
Genesys PureCloud
High quality video
Amazon Chime
8.7
Genesys PureCloud
Low bandwidth requirements
Amazon Chime
5.0
Genesys PureCloud
Mobile support
Amazon Chime
6.5
Genesys PureCloud

Screen Sharing

Amazon Chime
6.0
Genesys PureCloud
Desktop sharing
Amazon Chime
6.0
Genesys PureCloud

Online Meetings / Events

Amazon Chime
7.7
Genesys PureCloud
Calendar integration
Amazon Chime
6.0
Genesys PureCloud
Meeting initiation
Amazon Chime
8.3
Genesys PureCloud
Record meetings / events
Amazon Chime
8.5
Genesys PureCloud
Slideshows
Amazon Chime
8.0
Genesys PureCloud

Online Events Collaboration

Amazon Chime
8.5
Genesys PureCloud
Live chat
Amazon Chime
9.0
Genesys PureCloud
Q&A
Amazon Chime
8.0
Genesys PureCloud

Online Events Security

Amazon Chime
9.0
Genesys PureCloud
Participant roles & permissions
Amazon Chime
9.0
Genesys PureCloud

Contact Center Software

Amazon Chime
Genesys PureCloud
7.7
Agent dashboard
Amazon Chime
Genesys PureCloud
7.3
Validate callers
Amazon Chime
Genesys PureCloud
7.9
Outbound response
Amazon Chime
Genesys PureCloud
7.8
Call forwarding
Amazon Chime
Genesys PureCloud
7.3
Click-to-call (CTC)
Amazon Chime
Genesys PureCloud
7.8
Warm transfer
Amazon Chime
Genesys PureCloud
8.0
Predictive dialing
Amazon Chime
Genesys PureCloud
7.4
Interactive voice response
Amazon Chime
Genesys PureCloud
8.2
REST APIs
Amazon Chime
Genesys PureCloud
8.2
Call scripts
Amazon Chime
Genesys PureCloud
7.9
Call tracking
Amazon Chime
Genesys PureCloud
7.9
Multichannel integration
Amazon Chime
Genesys PureCloud
7.2
CRM software integration
Amazon Chime
Genesys PureCloud
6.8

Workforce Optimization (WFO)

Amazon Chime
Genesys PureCloud
7.3
Inbound call routing
Amazon Chime
Genesys PureCloud
8.5
Omnichannel inbound routing
Amazon Chime
Genesys PureCloud
7.4
Recording
Amazon Chime
Genesys PureCloud
8.4
Quality management
Amazon Chime
Genesys PureCloud
7.7
Call analytics
Amazon Chime
Genesys PureCloud
7.4
Historical reporting
Amazon Chime
Genesys PureCloud
5.5
Live reporting
Amazon Chime
Genesys PureCloud
7.5
Customer surveys
Amazon Chime
Genesys PureCloud
6.4
Customer interaction analytics
Amazon Chime
Genesys PureCloud
6.7

Pros

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
Emma McCarthy profile photo
  • PureCloud allows for more back end visibility which then leads to faster troubleshooting and follow up.
  • PureCloud is not reliant upon a physical phone or complex piece of equipment.
  • PureCloud report features are easy to use and publish.
Cassie Latta profile photo

Cons

  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Emma McCarthy profile photo
  • More time and attention spent to understand the needs of our complex call flows would benefit our team and our understanding of the system's abilities.
  • I want to chat across orgs. Right now we're unable to chat with a team that we work with multiple times a day b/c we had to build ourselves as a different org due to billing.
Cassie Latta profile photo

Alternatives Considered

Amazon Chime is great for call and video quality. It's pretty comparable to Zoom both in cost and capabilities. It's definitely superior to UberConference and Join.me, both of which are not particularly reliable. I have had call quality and the screen shares freeze up. Also, neither UberConference or Join.me have a video conferencing ability.
Emma McCarthy profile photo
I'm sure Cisco's capabilities are greater than what our company was willing to purchase from them. The support was poor and the system required constant maintenance. We were also continuously troubleshooting phones on the desks.
Cassie Latta profile photo

Return on Investment

  • Amazon Chime has been an incredibly cost effective way to add video and conference line services (with screen sharing) to our day to day operations because we have an account for free for being Vonage customers.
  • A pro account only costs $15 a month, and you only need one pro account for a small office. If others in your organization need to join, all you need is a basic account to join. You need a pro account in order to launch and administer meetings.
Emma McCarthy profile photo
  • I think this solution and the pricing structure is actually a little more than we may need now, but as we grow into it, I could see the great advantage of sticking with it. With a little foresight, I think we can make the most of this investment.
Harley Breth profile photo

Pricing Details

Amazon Chime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Amazon Chime More Information

Genesys PureCloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Genesys PureCloud More Information