What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
321 Ratings
1 Rating

Ascentis

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
321 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

GoCo

We have really enjoyed using GoCo for our HR needs. It has suited us well after we switched from Zenefits. Initially we did not have good support with the rep from One Digital who served as our GoCo broker partner. However, we have a new rep who has been very responsive and helpful when employees have had benefit questions or issues with coverage.
Matt Rychener | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
GoCo
7.7
Employee demographic data
Ascentis
8.0
GoCo
9.0
Employment history
Ascentis
7.9
GoCo
10.0
Job profiles and administration
Ascentis
7.7
GoCo
9.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
GoCo
10.0
Organizational charting
Ascentis
6.5
GoCo
1.0
Organization and location management
Ascentis
7.6
GoCo
7.0
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
GoCo
8.0

Payroll Management

Ascentis
8.3
GoCo
9.0
Pay calculation
Ascentis
8.5
GoCo
Support for external payroll vendors
Ascentis
7.7
GoCo
Off-cycle/On-Demand payment
Ascentis
8.3
GoCo
Benefit plan administration
Ascentis
7.7
GoCo
9.0
Direct deposit files
Ascentis
9.0
GoCo
Salary revision and increment management
Ascentis
8.1
GoCo
Reimbursement management
Ascentis
8.4
GoCo

Leave and Attendance Management

Ascentis
8.0
GoCo
8.0
Approval workflow
Ascentis
8.4
GoCo
8.0
Balance details
Ascentis
7.9
GoCo
8.0
Annual carry-forward and encashment
Ascentis
7.7
GoCo
8.0

Employee Self Service

Ascentis
8.2
GoCo
9.0
View and generate pay and benefit information
Ascentis
8.2
GoCo
9.0
Update personal information
Ascentis
8.6
GoCo
9.0
View company policy documentation
Ascentis
7.7
GoCo
9.0
Employee recognition
Ascentis
7.7
GoCo
9.0
View job history
Ascentis
8.6
GoCo
9.0

Asset Management

Ascentis
6.1
GoCo
Tracking of all physical assets
Ascentis
6.1
GoCo

HR Reporting

Ascentis
6.6
GoCo
9.0
Report builder
Ascentis
6.2
GoCo
9.0
Pre-built reports
Ascentis
7.0
GoCo
9.0
Ability to combine HR data with external data
Ascentis
6.4
GoCo
9.0

Onboarding

Ascentis
6.6
GoCo
9.0
New hire portal
Ascentis
6.8
GoCo
9.0
Manager tracking tools
Ascentis
6.4
GoCo
9.0

Performance and Goals

Ascentis
7.1
GoCo
Corporate goal setting
Ascentis
6.6
GoCo
Individual goal setting
Ascentis
7.4
GoCo
Line-of sight-visibility
Ascentis
7.3
GoCo
Performance tracking
Ascentis
6.9
GoCo

Performance Management

Ascentis
6.6
GoCo
Performance plans
Ascentis
6.6
GoCo
Performance improvement plans
Ascentis
6.7
GoCo
Review status tracking
Ascentis
7.1
GoCo
Review reminders
Ascentis
6.9
GoCo
Multiple review frequency
Ascentis
5.7
GoCo

Succession Planning

Ascentis
6.3
GoCo
Create succession plans/pools
Ascentis
6.3
GoCo
Candidate ranking
Ascentis
6.5
GoCo
Candidate search
Ascentis
6.1
GoCo
Candidate development
Ascentis
6.4
GoCo

Recruiting / ATS

Ascentis
6.6
GoCo
Job Requisition Management
Ascentis
7.0
GoCo
Company Website Posting
Ascentis
7.0
GoCo
Publish to Social Media
Ascentis
6.9
GoCo
Job Search Site Posting
Ascentis
6.6
GoCo
Duplicate Candidate Prevention
Ascentis
6.7
GoCo
Applicant Tracking
Ascentis
6.5
GoCo
Notifications and Alerts
Ascentis
5.8
GoCo

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

GoCo

  • Onboarding new employees
  • Managing staff PTO
  • Managing signing critical documents and policies
Matt Rychener | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

GoCo

  • Handling exceptions for staff PTO requests for employees in their 90 day probationary period
  • Ease of managing different hourly work week exceptions
Matt Rychener | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

GoCo

No score
No answers yet
No answers on this topic

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

GoCo

No score
No answers yet
No answers on this topic

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

GoCo

No score
No answers yet
No answers on this topic

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

GoCo

No score
No answers yet
No answers on this topic

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

GoCo

GoCo 9.0
Based on 2 answers
GoCo has done a great job of being responsive to us in working through issues in the system.
Matt Rychener | TrustRadius Reviewer

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

GoCo

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

GoCo

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

GoCo

No score
No answers yet
No answers on this topic

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

GoCo

We switched from Zenefits to GoCo when Zenefits was going through all of their internal turmoil. Initially we had a dedicated rep with Zenefits. Then they took that away and we had a team assigned to a pool of accounts. Then that went away and all we could do was send an email in if we had an issue. It became impossible to manage issues and questions.
Matt Rychener | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

GoCo

No score
No answers yet
No answers on this topic

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

GoCo

  • Overall GoCo has provided a fantastic ROI for us. We have really enjoyed the platform and it meets our needs.
  • We were disappointed to learn that GoCo decided to charge for features like organizational charting. When we changed over from Zenefits we were told they were not going to charge for this functionality.
Matt Rychener | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoCo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison