What users are saying about

AT&T Office@Hand vs RingCentral MVP

AT&T Office@Hand
13 Ratings
RingCentral MVP
251 Ratings

AT&T Office@Hand

13 Ratings
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Score 2.7 out of 100

Based on 13 reviews and ratings

RingCentral MVP

251 Ratings
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Score 7.1 out of 100

Based on 251 reviews and ratings

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    RingCentral MVP

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    5.4

    RingCentral MVP

    54%
    RingCentral MVP ranks higher in 5/5 features
    RingCentral MVP ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    5.5
    55%
    31 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    5.1
    51%
    44 Ratings

    User templates

    N/A
    0 Ratings
    5.0
    50%
    38 Ratings

    Call reports

    N/A
    0 Ratings
    6.0
    60%
    50 Ratings

    Directory of employee names

    N/A
    0 Ratings
    5.5
    55%
    55 Ratings

    Call Management

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    6.1

    RingCentral MVP

    61%
    RingCentral MVP ranks higher in 5/5 features
    RingCentral MVP ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    5.6
    56%
    58 Ratings

    Call recording

    N/A
    0 Ratings
    6.0
    60%
    57 Ratings

    Call park

    N/A
    0 Ratings
    5.7
    57%
    49 Ratings

    Call screening

    N/A
    0 Ratings
    6.6
    66%
    54 Ratings

    Message alerts

    N/A
    0 Ratings
    6.6
    66%
    63 Ratings

    VoIP system collaboration

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    5.7

    RingCentral MVP

    57%
    RingCentral MVP ranks higher in 4/4 features
    RingCentral MVP ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    5.8
    58%
    47 Ratings

    Audio conferencing

    N/A
    0 Ratings
    5.8
    58%
    57 Ratings

    Video screen sharing

    N/A
    0 Ratings
    5.9
    59%
    21 Ratings

    Instant messaging

    N/A
    0 Ratings
    5.3
    53%
    23 Ratings

    Mobile apps

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    6.4

    RingCentral MVP

    64%
    RingCentral MVP ranks higher in 2/2 features
    RingCentral MVP ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    5.8
    58%
    50 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.0
    70%
    46 Ratings

    Attribute Ratings

    • RingCentral MVP is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    5.2

    RingCentral MVP

    52%
    72 Ratings

    Likelihood to Renew

    AT&T Office@Hand

    N/A
    0 Ratings
    10.0

    RingCentral MVP

    100%
    9 Ratings

    Usability

    AT&T Office@Hand

    N/A
    0 Ratings
    3.1

    RingCentral MVP

    31%
    6 Ratings

    Availability

    AT&T Office@Hand

    N/A
    0 Ratings
    8.0

    RingCentral MVP

    80%
    1 Rating

    Performance

    AT&T Office@Hand

    N/A
    0 Ratings
    8.0

    RingCentral MVP

    80%
    1 Rating

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    2.5

    RingCentral MVP

    25%
    38 Ratings

    Implementation Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    8.1

    RingCentral MVP

    81%
    3 Ratings

    Contract Terms and Pricing Model

    AT&T Office@Hand

    N/A
    0 Ratings
    1.0

    RingCentral MVP

    10%
    1 Rating

    Product Scalability

    AT&T Office@Hand

    N/A
    0 Ratings
    6.0

    RingCentral MVP

    60%
    1 Rating

    Professional Services

    AT&T Office@Hand

    N/A
    0 Ratings
    1.0

    RingCentral MVP

    10%
    1 Rating

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    RingCentral MVP

    RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.

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    David Yates | TrustRadius Reviewer
    David Yates
    View all 72 answers on this topic

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.

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    mark strunk | TrustRadius Reviewer
    mark strunk
    View all 2 answers on this topic

    RingCentral MVP

    • RingCentral service is solid and resilient to issues.
    • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
    • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.

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    Tristan Dobbs | TrustRadius Reviewer
    Tristan Dobbs
    View all 72 answers on this topic

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists

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    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    RingCentral MVP

    • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
    • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
    • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 72 answers on this topic

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    AT&T Office@Hand Editions & Modules

    —
    Additional Pricing Details
    —

    RingCentral MVP

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $19.99 per month

    RingCentral MVP Editions & Modules

    Edition
    Essentials (up to 20 users)$19.991
    Standard$27.991
    Premium$34.991
    Ultimate$49.991
    1. per user/per month
    Additional Pricing Details
    Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

    Likelihood to Renew

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 10.0
    Based on 9 answers
    We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

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    Justin Bongard | TrustRadius Reviewer
    Justin Bongard
    View all 9 answers on this topic

    Usability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 3.1
    Based on 6 answers
    Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    Reliability and Availability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 8.0
    Based on 1 answer
    I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.

    Read full review

    Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer
    Kyle Eaton, CFP®, CDFA®
    View all 1 answers on this topic

    Performance

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 8.0
    Based on 1 answer
    Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.

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    Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer
    Kyle Eaton, CFP®, CDFA®
    View all 1 answers on this topic

    Support Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 2.5
    Based on 38 answers
    Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform

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    Jon Shurtliff | TrustRadius Reviewer
    Jon Shurtliff
    View all 38 answers on this topic

    Implementation Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 8.1
    Based on 3 answers
    If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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    mark strunk | TrustRadius Reviewer
    mark strunk
    View all 2 answers on this topic

    RingCentral MVP

    We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.

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    Jillian Straw | TrustRadius Reviewer
    Jillian Straw
    View all 72 answers on this topic

    Contract Terms and Pricing Model

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 1.0
    Based on 1 answer
    not to sign up for it or give them any money for a product that does not work

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    Scott LaMay | TrustRadius Reviewer
    Scott LaMay
    View all 1 answers on this topic

    Scalability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 6.0
    Based on 1 answer
    There is a browser version which allows the product to be used by almost anyone.

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    Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer
    Kyle Eaton, CFP®, CDFA®
    View all 1 answers on this topic

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made

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    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    RingCentral MVP

    • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
    • Able to offer more customized services to partners/clients
    • No need for any special hardware - just need a computer with internet
    • Low investment to integrate with a CRM

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 72 answers on this topic

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