Atera vs N-able N-central (formerly Solarwinds N-Central) | TrustRadius

What users are saying about

Score 8.4 out of 10

Based on 69 reviews and ratings

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Score 7.8 out of 10

Based on 50 reviews and ratings

Feature Rating Comparison

Atera

N-able N-central (formerly Solarwinds N-Central)

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

N-able N-central (formerly Solarwinds N-Central)

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

N-able N-central (formerly Solarwinds N-Central)

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

N-able N-central (formerly Solarwinds N-Central)

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
Remote Background Access
Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

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Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.

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NOC Supervisor

One2One IncInformation Technology and Services, 11-50 employees

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Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

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It is a large piece of software and does take some time to get set-up and configured.
Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
Reports and reporting are minimal, not very customizable and not pretty.

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Managed Services Adminsitrator

Diversified Computer Resources, IncComputer Networking, 11-50 employees

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Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Solutions architect

CPAKManagement Consulting, 11-50 employees

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N-able N-central (formerly Solarwinds N-Central) 9.0

Based on 2 answers

Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.

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Verified User

Executive in Engineering

Computer & Network Security Company, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

N-able N-central (formerly Solarwinds N-Central) 8.9

Based on 3 answers

The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 51-200 employees

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Support Rating

Atera 8.7

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

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N-able N-central (formerly Solarwinds N-Central) 8.4

Based on 14 answers

Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.

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Senior Consultant

Moser ConsultingInformation Technology and Services, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

N-able N-central (formerly Solarwinds N-Central) 8.3

Based on 4 answers

Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one

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I.T. Manager

ET&TInformation Services, 11-50 employees

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Alternatives Considered

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.

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Michael Kubelka

Information Technology Manager

Renewal by Andersen St LouisConstruction, 51-200 employees

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SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.

It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.

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Verified User

Administrator in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Return on Investment

High ROI is beacuse of the licencing model by technician instead of by agent.
Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
Give us a good challenge on our customer offer.

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Dominic Larouche

IT Manager

AD.InfogestionInformation Technology & Services, 1-10 employees

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Allows the service desk to quickly connect to computers and troubleshoot issues in less time
Minimizes user downtime by allowing installs to run in the background
Allows for management of updates and the ability to let the user postpone the update if needed

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Service Delivery Leader

ContegixInformation Technology and Services, 201-500 employees

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Screenshots

See All (4) Atera Screenshots

See Both N-able N-central (formerly Solarwinds N-Central) Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

N-able N-central (formerly Solarwinds N-Central) Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Atera

N-able N-central (formerly Solarwinds N-Central)

Atera

N-able N-central (formerly Solarwinds N-Central)

Atera

N-able N-central (formerly Solarwinds N-Central)

Atera

N-able N-central (formerly Solarwinds N-Central)

Atera

N-able N-central (formerly Solarwinds N-Central)

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