What users are saying about
Atera
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Top Rated
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 80 reviews and ratings
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 64 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.5
Atera
85%
N-able N-central
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.5
85%
51 Ratings
N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings
N/A
0 Ratings
Multiple Server Monitoring
8.9
89%
50 Ratings
N/A
0 Ratings
Multi-device monitoring
8.7
87%
51 Ratings
N/A
0 Ratings
Automated alerts and notifications
8.5
85%
52 Ratings
N/A
0 Ratings
Management Tasks
7.8
Atera
78%
N-able N-central
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
7.9
79%
50 Ratings
N/A
0 Ratings
Service configuration management
7.8
78%
44 Ratings
N/A
0 Ratings
Software and hardware inventory
8.4
84%
51 Ratings
N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings
N/A
0 Ratings
Reporting
8.0
Atera
80%
N-able N-central
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.5
85%
46 Ratings
N/A
0 Ratings
Customizable reporting
7.8
78%
42 Ratings
N/A
0 Ratings
Data visualization
7.8
78%
43 Ratings
N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings
N/A
0 Ratings
Security
7.8
Atera
78%
N-able N-central
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.6
76%
26 Ratings
N/A
0 Ratings
Antivirus and malware management
7.8
78%
33 Ratings
N/A
0 Ratings
Administrator access control
8.0
80%
83 Ratings
N/A
0 Ratings
Attribute Ratings
- Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Atera and N-able N-central are tied in 1 area: Likelihood to Renew
Likelihood to Recommend
8.8
Atera
88%
53 Ratings
6.5
N-able N-central
65%
19 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating
9.1
N-able N-central
91%
2 Ratings
Usability
Atera
N/A
0 Ratings
9.1
N-able N-central
91%
3 Ratings
Support Rating
8.9
Atera
89%
7 Ratings
8.7
N-able N-central
87%
14 Ratings
Implementation Rating
Atera
N/A
0 Ratings
8.4
N-able N-central
84%
4 Ratings
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
N-able N-central
N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesPros
Atera
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
N-able N-central
- Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
- Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
- Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
NOC Supervisor
One2One IncInformation Technology and Services, 11-50 employees
Cons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
N-able N-central
- Expensive software
- The support team are terrible
- Sales team will promise the world to get you over the line
- Subscription management is tedious
- Old software with very little development and the support team will not provide any further information on this - no roadmap
- Integrations galore - but none of them are effective
IT Consultant
ITInformation Technology & Services, 11-50 employees
Pricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$79 Per Technician
Atera Editions & Modules
Edition
Pro | $791 |
---|---|
Growth | $1191 |
Power | $1491 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.N-able N-central
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—N-able N-central Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
N-able N-central
N-able N-central 9.1
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.

Verified User
Executive in Engineering
Computer & Network Security Company, 11-50 employeesUsability
Atera
No score
No answers yet
No answers on this topic
N-able N-central
N-able N-central 9.1
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 51-200 employeesSupport Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
N-able N-central
N-able N-central 8.7
Based on 14 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
Senior Consultant
Moser ConsultingInformation Technology and Services, 201-500 employees
Implementation Rating
Atera
No score
No answers yet
No answers on this topic
N-able N-central
N-able N-central 8.4
Based on 4 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
I.T. Manager
ET&TInformation Services, 11-50 employees
Alternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesN-able N-central
SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 1001-5000 employeesReturn on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesN-able N-central
- Reduced time to manage and support servers and endpoints.
- Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
- The subscription cost associated with N-central, to our clients has a good profit margin for us.
Managed Services Adminsitrator
Diversified Computer Resources, IncComputer Networking, 11-50 employees