Likelihood to Recommend
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
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Oracle is great for a very basic blog. The look of ours was designed and built on the back end/code side, so I'm not sure if there are a lot of clean, modern templates like you see in a lot of blogs today to choose from or not. It has been great having a number of authors who can write content directly in the platform and then submit it to our content managers for scheduling and publishing. I think the biggest issue people may have with it is the look of the interface. It needs an update.
Read full review Pros QUICK How-to Guides that can be generated and share instantly One can subscribe to the pages and spaces and receive updates in the feed on their home page Automatic Email notifications of new updates in the Confluence area The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability Read full review Permission levels are also nice so a random user cannot just post without a certain level of access. I also like being able to update the code if necessary. It's easy for users to access and write, and there's a nice workflow to review any content before it gets published. Read full review Cons Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.] An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits. Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project. Read full review Templates are a good thing, but hard to set up and require a lot of work. (Other Oracle tools are more user-friendly when it comes to template design.) While they did a good job updating the interface, I still believe more work can be done to make it more user-friendly. Read full review Likelihood to Renew
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
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Easy to use, and supporting several permutations, the CM suite is an excellent solution for a mid to large size business. It's meant to be used by a team, and the functionality can work across websites and landing pages. There's also the high benefit of translation management, providing support for localized products.
Read full review Usability
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment.
is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Read full review It has never been down since we have used this software. Read full review Reliability and Availability
I do not recall having outages or applications error so far, very reliable and available.
Read full review Performance
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far
Confluence maintains its performance.
Read full review Support Rating
This rating is specifically for
's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from
. Instead, it is usually at a power user group elsewhere on the net.
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To be perfectly honest, every one of my concerns and problems has been handled by the support team in a very timely manner. If they could not fix my issue they assured me it be addressed in future updates.
Read full review Implementation Rating
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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Don't forget about customer service once you have a closed the sale with a customer. Oracle seemed to not care about our needs/timeline after we gave them our Purchase Order
Read full review Alternatives Considered
We used to use
to store all of our documentation, but it is disconnected from our every day working environment and it was easy to lose documents and become disorganized within the broad drive environment. [
] Confluence has kept us more organized and its tight coupling with
has made documents more accessible and more likely to be kept up to date.
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While OCM was a lot more money, they were able to prove to us that they are a much better solution to use and worth the extra cost. The reporting, capabilities along with the analytics that was easy to download was a big discussion factor for us.
Read full review Scalability
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review Return on Investment We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us. Read full review Everyone had their own plan and executed them without taking into consideration the impact of another ongoing project. Compendium has created communication between teams that were not communicating before. Read full review ScreenShots Oracle Content Marketing (Compendium), legacy Screenshots