Top Rated
1036 Ratings
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Score 8 out of 100
35 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Confluence

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
Anonymous | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

Oracle is great for a very basic blog. The look of ours was designed and built on the back end/code side, so I'm not sure if there are a lot of clean, modern templates like you see in a lot of blogs today to choose from or not. It has been great having a number of authors who can write content directly in the platform and then submit it to our content managers for scheduling and publishing. I think the biggest issue people may have with it is the look of the interface. It needs an update.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.8
Oracle Content Marketing (Compendium), legacy
Task Management
Confluence
8.5
Oracle Content Marketing (Compendium), legacy
Gantt Charts
Confluence
7.9
Oracle Content Marketing (Compendium), legacy
Scheduling
Confluence
7.1
Oracle Content Marketing (Compendium), legacy
Workflow Automation
Confluence
7.7
Oracle Content Marketing (Compendium), legacy
Mobile Access
Confluence
7.8
Oracle Content Marketing (Compendium), legacy
Search
Confluence
8.0
Oracle Content Marketing (Compendium), legacy
Visual planning tools
Confluence
7.9
Oracle Content Marketing (Compendium), legacy

Communication

Confluence
8.1
Oracle Content Marketing (Compendium), legacy
Chat
Confluence
6.4
Oracle Content Marketing (Compendium), legacy
Notifications
Confluence
8.8
Oracle Content Marketing (Compendium), legacy
Discussions
Confluence
8.4
Oracle Content Marketing (Compendium), legacy
Surveys
Confluence
7.0
Oracle Content Marketing (Compendium), legacy
Internal knowledgebase
Confluence
9.1
Oracle Content Marketing (Compendium), legacy
Integrates with GoToMeeting
Confluence
6.0
Oracle Content Marketing (Compendium), legacy
Integrates with Gmail and Google Hangouts
Confluence
9.3
Oracle Content Marketing (Compendium), legacy
Integrates with Outlook
Confluence
9.6
Oracle Content Marketing (Compendium), legacy

File Sharing & Management

Confluence
8.5
Oracle Content Marketing (Compendium), legacy
Versioning
Confluence
8.9
Oracle Content Marketing (Compendium), legacy
Video files
Confluence
7.9
Oracle Content Marketing (Compendium), legacy
Audio files
Confluence
8.2
Oracle Content Marketing (Compendium), legacy
Document collaboration
Confluence
9.1
Oracle Content Marketing (Compendium), legacy
Access control
Confluence
9.0
Oracle Content Marketing (Compendium), legacy
Advanced security features
Confluence
8.9
Oracle Content Marketing (Compendium), legacy
Integrates with Google Drive
Confluence
7.8
Oracle Content Marketing (Compendium), legacy
Device sync
Confluence
7.9
Oracle Content Marketing (Compendium), legacy

Content Creation

Confluence
Oracle Content Marketing (Compendium), legacy
7.2
Ideation
Confluence
Oracle Content Marketing (Compendium), legacy
6.3
Approval workflows
Confluence
Oracle Content Marketing (Compendium), legacy
9.1
Content collaboration
Confluence
Oracle Content Marketing (Compendium), legacy
7.6
Content calendar
Confluence
Oracle Content Marketing (Compendium), legacy
7.4
Network for content licensing/production
Confluence
Oracle Content Marketing (Compendium), legacy
5.5

Content Publishing

Confluence
Oracle Content Marketing (Compendium), legacy
6.6
Content hub
Confluence
Oracle Content Marketing (Compendium), legacy
6.5
Forms / Gated content
Confluence
Oracle Content Marketing (Compendium), legacy
6.1
Embedded CTAs
Confluence
Oracle Content Marketing (Compendium), legacy
7.1
Content distribution
Confluence
Oracle Content Marketing (Compendium), legacy
7.2
Content promotion
Confluence
Oracle Content Marketing (Compendium), legacy
6.1
Content automation
Confluence
Oracle Content Marketing (Compendium), legacy
6.7

Content Reporting & Analytics

Confluence
Oracle Content Marketing (Compendium), legacy
6.6
Audience profiling and targeting
Confluence
Oracle Content Marketing (Compendium), legacy
6.1
Closed-loop tracking and reporting
Confluence
Oracle Content Marketing (Compendium), legacy
6.1
Content performance analytics
Confluence
Oracle Content Marketing (Compendium), legacy
8.2
Campaign optimization dashboard
Confluence
Oracle Content Marketing (Compendium), legacy
6.4
Competitive analytics
Confluence
Oracle Content Marketing (Compendium), legacy
6.3

Pros

Confluence

  • Collaboration. Confluence allows our entire organization to collaborate together. Instead of storing files and documents in folders, Confluence stores the files including versions, allows comments and context to be added, assigns permissions, and tracks workflows all in one place.
  • Organization. Confluence is great at keeping everything organized. Assuming you set up your structure properly, it is easy to find your place in Confluence. Furthermore, the search engine allows you to search the entire instance for information.
  • Notification. Confluence sends email notifications when you are referenced by someone else, assigned a duty, or any change is made to a page or group that you are subscribed to.
Chris Snelling, CFA | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

  • Permission levels are also nice so a random user cannot just post without a certain level of access.
  • I also like being able to update the code if necessary.
  • It's easy for users to access and write, and there's a nice workflow to review any content before it gets published.
Anonymous | TrustRadius Reviewer

Cons

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

  • Templates are a good thing, but hard to set up and require a lot of work. (Other Oracle tools are more user-friendly when it comes to template design.)
  • While they did a good job updating the interface, I still believe more work can be done to make it more user-friendly.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

Oracle Content Marketing (Compendium), legacy 8.0
Based on 1 answer
Easy to use, and supporting several permutations, the CM suite is an excellent solution for a mid to large size business. It's meant to be used by a team, and the functionality can work across websites and landing pages. There's also the high benefit of translation management, providing support for localized products.
Anonymous | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 9 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

Oracle Content Marketing (Compendium), legacy 10.0
Based on 1 answer
It has never been down since we have used this software.
Anonymous | TrustRadius Reviewer

Performance

Confluence

Confluence 9.8
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

Oracle Content Marketing (Compendium), legacy 10.0
Based on 2 answers
To be perfectly honest, every one of my concerns and problems has been handled by the support team in a very timely manner. If they could not fix my issue they assured me it be addressed in future updates.
Anonymous | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 9.0
Based on 2 answers
No answer on this topic is available.

Oracle Content Marketing (Compendium), legacy

Oracle Content Marketing (Compendium), legacy 6.0
Based on 2 answers
Don't forget about customer service once you have a closed the sale with a customer. Oracle seemed to not care about our needs/timeline after we gave them our Purchase Order
Anonymous | TrustRadius Reviewer

Alternatives Considered

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

While OCM was a lot more money, they were able to prove to us that they are a much better solution to use and worth the extra cost. The reporting, capabilities along with the analytics that was easy to download was a big discussion factor for us.
Anonymous | TrustRadius Reviewer

Return on Investment

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

Oracle Content Marketing (Compendium), legacy

  • Everyone had their own plan and executed them without taking into consideration the impact of another ongoing project. Compendium has created communication between teams that were not communicating before.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Content Marketing (Compendium), legacy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Confluence
8.5
Oracle Content Marketing (Compendium), legacy
6.3

Likelihood to Renew

Confluence
10.0
Oracle Content Marketing (Compendium), legacy
8.0

Usability

Confluence
8.5
Oracle Content Marketing (Compendium), legacy
10.0

Reliability and Availability

Confluence
10.0
Oracle Content Marketing (Compendium), legacy

Performance

Confluence
9.8
Oracle Content Marketing (Compendium), legacy

Support Rating

Confluence
8.5
Oracle Content Marketing (Compendium), legacy
10.0

Implementation Rating

Confluence
9.0
Oracle Content Marketing (Compendium), legacy
6.0

Scalability

Confluence
10.0
Oracle Content Marketing (Compendium), legacy

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